How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. According to Gartner. As the brand performance strengthens through differentiated experiences not only the sales revenue bolsters but the positive Word-of-Mouth-Marketing (WOMM) also helps in building positive brand resonance.
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