10 New Year’s Resolutions to Improve Customer Experience
Kapost
JANUARY 6, 2017
He then goes to say: “IDC predicts that 50% of all digital transformation efforts will fail due to the absence of the CX-OS.” Firmographic and demographic fields are key for segmentation, lead routing, and analysis. A sales leader at Salesforce.com once told me: “We have a policy here called, stay in your lane.”
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