Don’t They Know Who You Are? Why Reputation Management is Crucial
Webbiquity
FEBRUARY 14, 2010
The emergence of social media changed all that of course, so now that person can vent online to, essentially, the entire world. In the old days—like, six or seven years ago—if someone had a bad experience with a company, he or she generally vented about it to a few friends and that was the end of it. This Time, It’s Personal.
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