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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

In Search of Mass Influencers In a fascinating new Forrester Research study about online peer influence, Augie Ray and Josh Bernoff determine that consumers generated more than 500 billion online impressions about products and services in 2009. They really know the product, service, and benefits. population.

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It pays to provide Support with Social Media

Buzz Marketing for Technology

But in a recent survey by Forrester customers in every major industry preferred good customer service to price. 2) Good customer experiences drive Word of Mouth (WOM) – we all know in social media that both good and bad customer experience stories spread like wildfires. Every Industry!

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B2B Content Marketing; A Masterclass in Content Amplification

Inbox Insight

Services like Global Web Index , Comscore and Hitwise can give you invaluable insight into what your audiences are up to when they aren’t on your website, whilst Inbox Insight can tell you exactly what your target personas want to read right now ( find out more about our audience insights here ). Contact Center.