Demand Generation Usability Scores - Part 4
Customer Experience Matrix
MARCH 5, 2009
Eloqua Manticore Technology Market2Lead Marketbright Marketo Neolane Silverpop Engage B2B complex 11 8.5 online chat (display a button to request chat; monitor visitors and proactively offer a chat when appropriate) 1 0 0 0 0 0.5 0 fax (special relationships with broadcast fax vendors) 1 0 0.5 12 11 simple 8 10 10 10 12 8.5
120 
Let's personalize your content