Customer Experience Matrix

Remove Amazon Remove Differentiation Remove Facebook Remove Positioning
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The World May Be Ending But, If Not: 3 Tips To Be a Better Marketer in 2017

Customer Experience Matrix

We can expect the world to divide itself into tribes of consumers who rely on companies like Amazon, Apple, Google, or Facebook and who ultimately end up making similar purchases to everyone else in their tribe. In the future, those product decisions will be handled by algorithms that consumers cannot understand in detail.