The Redesign of Customer Experience in the Digital Age
Tony Zambito
JUNE 14, 2010
Image via Wikipedia. Orienteering has become the new rage of outdoor sports and hiking. It is a sport that requires navigational skills using the tools of an orienteering map and a compass to navigate from one point to another. In the race against time, one wrong misread and heading in a different direction could put you out of the running. Many organizations today are in need of an orienteering map when it comes to customer experience. The notion of creating positive
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