How UPS Thinks Like Their Customers For Content Marketing
Tony Zambito
APRIL 5, 2010
Image via Wikipedia. Some companies just get it. UPS does. You see, it can be amazingly simple and yet it is the blinding obvious. Gaining insight into how customers and buyers think gives you the ability to tone down the brightness and see what is on their minds. Often, not articulated directly but yet it is just right there for you to grab. In the case of buyer persona development, it may take a good number of qualitative interviews to get to it.
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