Hubspot

DECEMBER 9, 2011

Blog about the things that your community wants to know about. If you’re going to use social media for customer service, mirror your hours of operation on Twitter to the hours of operation you have for your support team. Building an online community? and having community members pay with a tweet. Have a common name?

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Convince & Convert

SEPTEMBER 21, 2010

you’re going to make growth of your Facebook fan base a key part of your social media strategy, you must create a clear rationale for why consumers should participate with [.] link] Green marketing – social media strategy and storytelling | ParkHowell.com [.]

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Convince & Convert

MAY 26, 2010

Because once everyone is on Twitter, Facebook, and YouTube, we'll have to start talking about storytelling, because the tools conversation won't have any facets left. I really like how you break down something that seems so hard (and scary) for so many folks into language that we can all understand. That's all. Just compliments.

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Convince & Convert

SEPTEMBER 15, 2010

Anonymous I’m a huge proponent of storytelling. For a whole day of social media and storytelling, watch for a Social Story Conference near you. For a whole day of social media and storytelling, watch for a Social Story Conference near you. link] Addoway.com Love the infograph Jay. Customers are people too.

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Convince & Convert

MAY 20, 2010

Unfortunately, its going to be a long struggle to evolve from the quarterly-based thinking to one of growing a fan base, following, community, etc. " (from the always-entertaining @jaybaer) [link] [link] Dukky Is your social media strategy suffering from "premature calculation?" link] [link] Summer Boone catchy title.

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Convince & Convert

APRIL 27, 2010

Ask Emmanuel Rosen , – whose revised version of Buzz Marketing should be required reading for all communicators. Or, Steve Knox and the guys at Tremor who spend massive amounts of time and energy figuring out how to make Procter & Gamble products buzz-worthy. Lots of social media lessons here. Storytelling.

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