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CMSWire’s Top 10 Digital Experience Articles of 2023

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Discover CMSWire's top digital experience articles of the year, covering key trends and events reshaping the online realm.

The Gist

  • Evolving privacy landscape. Google initiates shift to halt Chrome cookie tracking for 1% of users, marking a significant move toward enhanced online privacy.
  • AI's impact on SEO. Google's Search Generative Experience introduces AI in search results, necessitating major adjustments in SEO and marketing tactics.
  • Controversial tweet limits. Elon Musk's policy restricts tweet viewing on Twitter, sets different limits based on user verification status.

The digital landscape continues to evolve at a breakneck pace. As such, staying ahead of the latest developments in the world of digital experience has never been more crucial. 

Our top digital experience articles of 2023 offer a look into the events and trends reshaping how we interact with technology. From Google's significant steps in privacy to the potential antitrust hurdles in Adobe's big acquisition, each article analyzes critical changes and challenges faced by industry leaders. 

10. Google Ending Cookies Tracking for 1% of Chrome Users in Early 2024

In July 2023, Google launched its Privacy Sandbox APIs, initiating a big shift toward a cookie-less internet. By the Q4 of 2023, developers had the opportunity to simulate an environment devoid of third-party cookies — a precursor to Google's more substantial move in the first quarter of 2024, when it will cease third-party cookie tracking for 1% of Chrome users.

This move is a response to increasing privacy concerns and regulatory pressures. While other browsers like Safari and Firefox have already blocked third-party cookies, Google's decision was delayed to give advertisers time to adapt their marketing strategies. The removal of third-party cookies is expected to significantly impact the digital advertising landscape. 

9. What Google Search Generative Experience Means for Marketers 

Google's Search Generative Experience (SGE) introduces generative artificial intelligence into search results, making big changes to search engine optimization, marketing and advertising strategies. With AI-generated summaries featured prominently in search results, there may be reduced interaction with organic and sponsored links, emphasizing the importance of unique and authoritative content. 

This change requires updates in SEO tactics to adapt to the AI-driven search format. The impact on user behavior and interaction within search results, including organic links and sponsored content, is still unfolding. Brands and marketers are advised to focus on creating distinct, high-quality content to stay competitive.

8. What's Behind Elon Musk's Tweet Viewing Limits?

Elon Musk announced a controversial decision to limit the number of tweets users can view daily on Twitter. This move, reportedly in response to unauthorized data scraping, sets different tweet-reading limits based on account verification status: 10,000 tweets for verified users, 1,000 for unverified and 500 for new, unverified accounts. 

Thousands of Twitter users lost access to the site following the announcement. Twitter's decision is framed as a temporary measure against data scraping and spam, but it coincides with a reported bug causing excessive internal requests, potentially affecting the site's traffic. 

7. Google Releases August 2023 Core Algorithm Update

In August 2023, Google rolled out its second major core algorithm update of the year, designed to enhance search result quality. This update, like others, affected page rankings and website performance, but Google emphasized that it did not target specific pages or sites. 

Some web pages may have experienced a drop in performance, with potential for recovery after the full rollout. Google advised affected websites to focus on SEO tactics that highlight creating high-quality, people-first content. It also offered self-assessment questions to guide content creators. This update followed the first major update in March 2023 and other specific updates throughout the year, all geared toward improving the quality and relevance of search results.

6. 10 Top Chatbot Providers You Should Know About in 2023

Looking for the right chatbot provider can be hard, especially with so many options out there. To help in this process, CMSWire contributor Allen Bernard compiled a list of the top 10 providers available in 2023. 

Learning Opportunities

This list showcases providers who have consistently received high ratings (4.0 stars or more from at least 100 reviews). The selection process involved examining providers on review platforms such as Capterra, G2 Crowd and TrustRadius, and cross-referencing with lists from various sources like AIM, Helpjuice, Chatbots.org and 99signals. Some notable standouts on the list include Birdeye, Appy Pie, Tidio and Drift, each bringing unique capabilities to the table. 

5. Generative AI Timeline: 9 Decades of Notable Milestones

Generative AI has come a long way since its inception in the 1940s. Marking its journey from Claude Shannon’s n-grams concept to Alan Turing’s intelligence test, generative AI has made big waves in various industries, including healthcare, finance and entertainment.

The tech gained momentum with the creation of the first chatbot, ELIZA, in the 1960s. It further evolved through advancements in neural networks and machine learning. In recent years, generative AI has seen remarkable growth with the development of sophisticated models like OpenAI's GPT series. This rapid evolution has led to potential regulatory and ethical considerations, highlighting its significant influence on the global economy and labor market. 

4. OpenAI Board Fires CEO Sam Altman

The OpenAI board dismissed CEO Sam Altman, citing a loss of confidence in his ability to lead, particularly in his communication transparency with the board. Following this decision, OpenAI's president and co-founder Greg Brockman and other executives resigned.

This leadership shift occurred amidst rapid changes within OpenAI, especially after the launch of their groundbreaking AI tool, ChatGPT. Altman's removal sparked speculations about the impact on OpenAI's future projects and its approach to AI development. Adding to the intrigue, Altman was subsequently hired by Microsoft to lead a new advanced AI team, and then, in another twist, OpenAI rehired him while its board underwent significant changes. 

3. ChatGPT Suffers First Data Breach, Exposes Personal Information

OpenAI's ChatGPT experienced its first major data breach on March 20, compromising the personal information of a small percentage of ChatGPT Plus subscribers. During a nine-hour window, users' names, email addresses, payment addresses and partial credit card information were exposed due to a bug in an open-source library.

This bug initially allowed some users to see titles from other users' chat histories and inadvertently led to the discovery of the personal data breach. OpenAI has since taken several steps to address the issue, including fixing the bug, enhancing system checks and improving their data logging and Redis cluster to prevent similar breaches. 

2. Adobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?

Adobe's $20 billion acquisition of Figma faced potential hurdles, with the US Department of Justice (DOJ) reportedly preparing an antitrust lawsuit. This lawsuit aimed to prevent the acquisition and cited concerns over reduced competition in the design software market. 

Despite these challenges, Adobe remained optimistic, with CEO Shantanu Narayen expressing confidence in the merger's success and the company's preparedness for any scenario. The creative community closely watched this development, with mixed reactions from industry professionals. Some see the merger as a positive integration of Figma's design capabilities with Adobe's suite, while others express concerns over the impact on market competition and pricing. 

1. Google Releases March 2023 Core Algorithm Update: What to Do Now

Google's first core update of the year significantly impacted content rankings across all regions and languages. This update aimed to reward high-quality web pages and did not target specific pages or sites. To adapt, experts recommended conducting a website or content audit, focusing on valuable content that meets Google's E-A-T (expertise, authority, trustworthiness) criteria.

Google emphasized that this update is about improving their system's assessment of content, suggesting that any impacted pages don't necessarily have anything "wrong" but could benefit from enhancing their content quality. This update followed Google's trend toward prioritizing user-centric, relevant content in search results.

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