As digital advertising technology has continued to improve and innovate, it has yielded great benefits for advertisers: better consumer insights, better targeting capabilities, better measurement and a better understanding of attribution.
These innovations are essential as the consumer journey adapts and changes at extremely fast rates. It’s estimated it can take as many as 60 touchpoints with a consumer before you make a sale. So, as advertisers, it can feel impossible to keep up with what touchpoints are most essential. Where are consumers shopping? Online? In-store? Which social media platform is trending right now? Are consumers really watching more CTV than linear television? And, most likely the question at the very top of your list: how can I tie all these various touchpoints together to create one seamless shopping experience for my consumer?
This is why omnichannel marketing is important. Omnichannel marketing allows advertisers to quickly adapt their advertising campaigns without losing any insights, data, or purchase points. It allows for a seamless purchase journey for consumers, every step of the way. As a top omnichannel marketing partner, our list of reasons why omnichannel marketing is important is nearly endless. But, we’ve narrowed that list down to the top five reasons, keep reading to learn more.
But first, what is omnichannel marketing?
Omnichannel marketing is an approach to marketing that addresses the customer experience on each channel – desktop browser, mobile, retail, social media, podcast, and any others you might use – and how customers transition between each channel as they make purchases.
Why is omnichannel marketing is important?
1. Shopping is Omnichannel
“Omni” meaning “in all ways or places” could not more perfectly define the shopping experience consumers have now. Consumers are making purchases on the train while commuting to work, at the mall in-store, via their music streaming service. Anywhere they are able to, consumers are making purchases.
A brand can cover all its bases with a multichannel marketing solution, however, the back-end integration needed to tie the entire experience together will be lost.
So, although it may seem obvious, The number one reason why omnichannel marketing is important is that today’s shopping experience is omnichannel. As advertisers, it is our job to stay one step ahead of consumers to ensure we are meeting them with product offers and ads whenever appropriate. Our advertising process must mirror the way in which consumers are shopping in an effort to stay ahead of the competition and top of mind with consumers.
2. Better Data Collection & Analysis
As mentioned above, omnichannel marketing is important because it gives advertisers a robust full-picture analysis of their advertising campaigns. Gone are the days of analyzing each channel individually, organizing multiple spreadsheets and decks evaluating which tactics or campaigns were successful in driving ROI.
An omnichannel marketing solution gives you a unified 360-degree view of consumers engaging with your brand – across every step of the customer journey. A single analytics tool, allows you to connect and visualize consumers’ behavior and interest across all campaigns, which allows for you to better adapt your campaigns in the future to meet their preferences.
3. Provides Deeper Personalization
In a recent study, 90% of consumers say that messages from companies that are not personally relevant to them are “annoying.” And, as demographics skew younger, the necessity for personalized ads is even more important. In that same study, 67% of Millennials and Gen Zers stated that they expect offers from companies to always be personalized.
With this information, it’s clear that having a personalized ad experience is no longer a luxury, but rather a necessity for brands. This is a rather lofty task for advertisers to take on. But, with a structured omnichannel marketing solution in place, serving personalized ads across a multitude of devices and channels is possible.
4. Better Synergy Across Departments
There’s a historic division between sales and marketing teams within (most) organizations. No matter the reason for this, an omnichannel marketing solution can help propel synergy amongst members of your organization.
When in place, omnichannel marketing ensures that every step of the customer journey mirrors the same messaging, product offering, and tone. If a consumer is speaking with a customer representative, they will know which products that consumer has already purchased. Sales teams can send more tailored emails as they’ll know which products or services the consumer is browsing. Whether it’s an email, customer representative call, advertisement, or billboard – the tone is the same. Overall, this unity across departments leads to a better customer service experience and better brand awareness for your company.
5. More Cost-Effective
There’s nothing more frustrating to an advertiser than wasted ad impressions. Omnichannel marketing solutions take the guesswork out of where you should place your ad. The data and analytics tools ensure that you are reaching an engaged audience, on their preferred channels. And, as those consumer preferences and audiences change, so too will your ad placements. If one week your Facebook ads are out-performing SEM, shift budget quickly and easily to ensure you’re taking advantage of that active Facebook audience.
You no longer have to wait for a pre-paid campaign cycle to end, with omnichannel marketing solutions, those dollars can easily be shifted to tactics or channels that are performing better. This ability to rapidly change and respond to your campaigns to meet consumers allows for a better overall ROI for your company – another reason why omnichannel marketing is important not just to advertisers but to the organization overall.
How do I incorporate omnichannel marketing solutions into my digital advertising?
Now that you’ve read about why omnichannel marketing is important you may be thinking about tools and resources you’ll need to make this a reality. Below we’ve outlined a few options to help get you started.
1. Adopt a Cross Device Solution
In order to tie your campaigns together across multiple devices, a cross-device solution is essential. A cross-device solution, uses deterministic data (such as a cookie or Mobile advertising ID) or individual (such as a customer ID), to link users across browsers and devices and build out a proprietary cross-device graph. Advertisers pass back a deterministic identifier so that associations can be built out for the advertiser’s customer base. This allows advertisers to create better targeted messaging, attribute conversions properly, and avoid flooding users with ads. All in all, a more personalized ad experience for consumers.
2. Establish an Analytics & Attribution Dashboard
Analytics and attribution dashboards allow advertisers to explore and interact with data through engaging visualizations that offer the full picture of their campaigns. You no longer have to wait for someone else to calculate, analyze, and report on how digital dollars are being spent and optimized.
3. Enlist a strategic omnichannel marketing partner
Many brands don’t have the in-house resources to build a full omnichannel marketing team within their organization. At Digilant, we understand what an omnichannel marketing solution requires, and we have a team of data-driven experts alongside purpose-built solutions ready to take your omnichannel campaigns from now to next.
Where traditional agencies can be slow to react, overly complex, and high cost, we are proactive, nimble, and readily available. Our omnichannel marketing solutions span across the full suite of channels: social, programmatic, affiliate, influencer TV, radio, podcast. So, no matter where you are in your digital marketing journey, we know what it takes to scale media buying quickly and effectively. From planning and insights to buying and optimization, you can trust Digilant to manage all aspects of our omnichannel marketing strategy. Interested in learning more? Let’s talk.