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How to drive word of mouth | Nilan Peiris (CPO of Wise)

Lenny's Newsletter

Wise allows anyone to send money in more than 60 currencies to over 160 countries at low cost, and throughout its history has grown primarily through word of mouth.

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Employee Advocacy- Are You Leveraging Your Employees’ Influence?

Onalytica B2B

We know all too well that word of mouth marketing (WOM) is by far the most effective form of marketing, and we also know that customers are turning to social media to aid in their decision making process, so why doesn’t brand advocacy have much greater emphasis? WHY SHOULD I BE DOING IT?

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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM). Particularly for flagship carriers, positive WOM is driven by how effectively information is communicated to its customers.

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30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

Word-of-mouth marketing (WOM) is when people gain interest in your brand, product, or services through their peers’ influence. Journal of Marketing Research] 64% of Word of Mouth Marketing Association survey respondents mostly or completely agree that word-of-mouth marketing is more effective than traditional marketing.

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Word of Mouth Marketing: The Original Employee Advocacy

EveryoneSocial

There are many surveys that qualify the dominance of WOMM, but for now consider the top-three most trustworthy channels of advertisement, courtesy of Nielsen : Word of mouth is always the most trusted ad format — 83%. WOMM Always Takes Home The Gold. Hiring with Employee Advocacy & Word-of-Mouth.

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How WebMD Has Changed B2B Marketing Forever

Marketing Craftmanship

As depicted below, the survey revealed that the average customer had completed nearly 60% of the purchase decision-making process prior to engaging a supplier sales rep directly.

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Are You Harnessing The Power of Brand Advocates?

Convince & Convert

Aside from keeping customers satisfied, WOM is generally out of your hands. Here are some ideas for finding the right people for your advocate program: Send a customer survey to your entire client base. However, implementing an advocate marketing program gives marketers a little more control over their program when executed well.