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What Is a Customer Satisfaction Survey? Importance, Types, and Tips

Salesforce Marketing Cloud

Ask them in a customer satisfaction survey. Our research finds that 80% of customers say the experience a company provides is as important as its products and services A customer satisfaction survey helps you get candid feedback from your customers. Let’s look at how you can get the most out of a customer satisfaction survey.

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How To Get The Handoff To Sales Right: Why First-Party And Validated Buyer-Level Data Is Essential For Effective Qualification

NetLine

Marketing-sourced leads and accounts don’t convert to meetings—leading to sales sidelining the contacts and accounts that are given to them A UFO handing over a qualified, validated lead generated through using first-party intent data with an astronaut picking it up. In turn, this allows sales reps to spend more time per account.

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Data Tips for Marketers Part 2: Getting Better Survey Data

Heinz Marketing

In my last post , I talked about some methods of automatically cleaning survey data to fix a few common usability issues that come from most survey tools. In this post, we will go over some tips on what to look for that could cause issues in your survey data sets. Data review and validation procedures. After the survey.

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How To Make Your Survey Reports More Credible To Buyers

B2B Marketing Directions

Many B2B companies use surveys and survey reports to fuel their thought leadership marketing programs. Here's a proven way to make your survey-based content more credible to potential buyers. Research surveys and survey reports * have become important marketing tools for many B2B companies.

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Survey: Improving Data Quality is a Critical Objective of Marketing Data Strategy

KoMarketing Associates

According to a recent Ascend2 survey, “ Marketing Data Quality Trends ,” the majority of marketers (62 percent) agree that improving data quality is the most important objective of a successful marketing data strategy. Nearly half (46 percent) of those surveyed find improving marketing data quality a challenge to data strategy success.

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B2B Marketing Best Practices: Creating Engaging Surveys

Launch Marketing

Surveys are a powerful tool for transforming business practices to better satisfy both clients and coworkers. For a B2B organization, surveys can be used for a variety of purposes and provide insight on customer satisfaction, market research, product feedback and company culture. What is the purpose and goal of your survey?

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Surprise! Survey Respondents Don't Always Tell the Truth

B2B Marketing Directions

David Ogilvy, Founder of Ogilvy & Mather Research surveys have become a prominent feature of the B2B marketing landscape in recent years. Today's survey technology tools make it relatively easy to create survey instruments and conduct online surveys. The first two posts in the series are available here and here.