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8 IVR Survey Tips: Get Vital Feedback Instead of Noise

The Daily Egg

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. The post 8 IVR Survey Tips: Get Vital Feedback Instead of Noise appeared first on The Daily Egg. Aside from the benefits IVR.

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Stop Survey Begging: 4 Tips to Improve Your Customer Feedback

CMSWire

Survey begging is the bias that results from employees (subconsciously or consciously) affecting customers' answers to your survey. Continue reading.

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4 Practical Tips to Avoid Confirmation Bias with AI

Vision Edge Marketing

Confirmation bias can occur at the outset in how we develop and field surveys, conduct interviews or focus groups , and analyze the competition. Here, we’ve highlighted: 3 key research areas where this can come into play, 5 ways AI can amplify confirmation bias 4 practical tips to avoid it.

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Survey design tips

Savanta

The rise of low-cost online survey platforms such as Survey Monkey has led to commensurate rise in poorly designed surveys. That’s dangerous – it reflects poorly on the brand behind the survey and it can lead to decisions being made using dodgy data. So, here’s some tips if you’re planning to design your own survey.

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Not Too Late: Last-Minute Steps towards GDPR Compliance for B2B Marketers

Speaker: Howard J. Sewell, President, Spear Marketing Group, and Anne Angele, Senior Marketing Automation Specialist, Spear Marketing Group

Surveys show that most US-based B2B marketers are still woefully unprepared, even though the regulation affects not only any company actively doing business in Europe, but anyone even communicating with European contacts in his/her marketing database. The penalties for non-compliance with GDPR can be severe – in the millions of dollars.

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Collect Customer Feedback on Your Website With These 7 Tips

Optinmonster

Customer feedback includes information a company specifically asks for through website surveys, customer support logs, product questionnaires, on-site reviews, customer interviews, and more. Along the way, we’ll share tips on how to implement these strategies through easy-to-use tools and features.

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Data Tips for Marketers Part 2: Getting Better Survey Data

Heinz Marketing

In my last post , I talked about some methods of automatically cleaning survey data to fix a few common usability issues that come from most survey tools. In this post, we will go over some tips on what to look for that could cause issues in your survey data sets. Tip 1: Have a sampling & analysis plan.