Tips for B2B customer satisfaction research
OCTOBER 22, 2013
That’s why every B2B business needs a programme of regular customer satisfaction research. Moreover, if they need to take action based on the survey gaining their support upfront is critical. The weight each individual has in influencing the overall survey results needs to reflect their importance, or the importance of their ‘type’, to your business. These strategically important relationships need to be explored in depth and multiple viewpoints included in the survey.