SendX

MARCH 18, 2021

According to a survey by ThinkJar , only one out of every 26 customers is likely to share their complaints with a brand, while the other 25 won’t say a word. As ThinkJar’s CEO Esteban Kolsky says, “ A lesson here is that companies should not view the absence of feedback as a sign of satisfaction. The true enemy is indifference.”

Email Marketing 221

Email Marketing Marketing & Strategy Marketing Strategy Customer Satisfaction 221

Vidyard

JANUARY 19, 2022

KITCHENER, Ontario – January 19, 2022 – To better understand the evolving preferences of financial services professionals in today’s remote-first business world, Vidyard and Atomik Research today released a new study examining how these individuals feel about working from home versus returning to the office in the months ahead.

Work Management 94

Work Management Enterprise Management Marketing Management Studies 94

Webbiquity

JANUARY 23, 2024

Show your customers that you listen to them and do your best to prioritize their satisfaction. Armed with this knowledge, you can adjust your offerings, resolve customer challenges promptly, increase customer satisfaction, and boost retention. A study by Bain & Co. Measure customer satisfaction.

Customer Satisfaction 149

Customer Satisfaction Social Media Advertising Benchmark Acquisitions 149

Vision Edge Marketing

APRIL 4, 2023

A study by McKinsey found many businesspeople spend more than 30 percent of their working time on decision-making, and more than half of this time was thought to be spent ineffectively. For example, did a data-driven decision to make a change in a customer service process improve the customer satisfaction scores?

Lead Scoring 203

Lead Scoring Lead Ranking Allocation Analytics 203

SendX

JULY 1, 2021

According to a study by Qualtrics , improved customer experience (CX) has an overwhelmingly positive effect on business, with 94% of customers saying they are likely to buy again from a business with “very good” CX. And according to a study by Aberdeen Group , the top 20% of businesses using VOC data grew by 9.8x year-over-year.

Business 354

Business Template Customer Satisfaction Analysis 354

Act-On

FEBRUARY 16, 2024

A recent survey found that: 41% of marketers report they’re feeling more pressure to achieve a high ROI. Design nurture campaigns based on lead scoring A Gartner study found that businesses using lead scoring experienced a 77% increase in ROI with lead generation. Hardly seems fair, right? 27% say it’s getting overwhelming.

Lead Nurturing 197

Lead Nurturing Lead Scoring Lead Ranking Top of Funnel 197

Webbiquity

NOVEMBER 11, 2021

Customer satisfaction surveys can help you understand where you can improve to reduce churn and inspire future sales. Customer satisfaction is the key to retention , so keep your clients’ needs at the center of all your actions. He studied advertising in university but is a life-long student of philosophy, design and art. .

Cross-Selling 266

Cross-Selling Effectiveness B2B Acquisitions 266

Outgrow

MARCH 2, 2021

Your A-Z Guide on E-Commerce Marketing [Strategies+Case Studies]. Pro Tip 1: Create your own Brand Awareness survey easily with Outgrow to learn the best way to launch your product! . The best way to do so would be to send out surveys and polls to your audience and provide them with incentives upon filling your forms. .

Case Studies 104

Case Studies Case Study Studies Marketing Strategy 104

WriteSpark

MARCH 12, 2013

A prime customer has just agreed to participate in a case study for your product--great news! But it can be tempting to turn what should be a focused case study interview call into an extended grilling of the customer for every bit of product feedback you can get. that add depth and interest to the case study.

Case Study 120

Case Study Case Studies Studies Customer Satisfaction 120

WriteSpark

MARCH 12, 2013

A prime customer has just agreed to participate in a case study for your product--great news! But it can be tempting to turn what should be a focused case study interview call into an extended grilling of the customer for every bit of product feedback you can get. that add depth and interest to the case study.

Case Study 120

Case Study Case Studies Studies Customer Satisfaction 120

Optinmonster

MARCH 21, 2024

In fact, research by PwC has found that companies with a strong focus on customer experience see 5x the revenue growth as those who don’t prioritize customer satisfaction. Instead of wasting your time with trial and error, you can gather feedback to create a clear roadmap for improving customer satisfaction.

Marketing Websites 105

Marketing Websites Tips Customer Surveys Customer Satisfaction 105

Act-On

NOVEMBER 15, 2023

Maybe it’s increasing revenue by a certain percentage or improving customer satisfaction. Research can include customer surveys, sales team interviews, reviewing internal data, and more. Enabling sales: How to build an effective program Building any new strategy starts with goals. Create persona profiles. Consideration.

Sales Cycle 233

Sales Cycle Practices Marketing Automation Services Buyer Personas 233

Vision Edge Marketing

APRIL 11, 2023

Because brands perceived to be authentic garner more customer satisfaction, retention, and advocacy, which ultimately leads to increased revenue and growth. 73% of participants in a PwC study say that a good experience is key in influencing their brand loyalties. Brand authenticity builds trust and credibility with customers.

Loyalty 198

Loyalty Brand Identity Branding Ad Building 198

Marketing Craftmanship

JANUARY 8, 2021

In its landmark 2018 Pulse Survey of 220 Chief Marketing Officers, the executive recruiting firm Korn Ferry reported that, although financial results were the most important factor in their performance-based compensation, “52% of CMOs say they cannot make a direct and obvious correlation between marketing efforts and company performance.”

Work Management 264

Work Management Marketing Management Lead Scoring Lead Ranking 264

Hinge Marketing

MAY 4, 2022

That behavior may cause some to abandon responsibilities in lieu of more fun, rewards, or satisfaction. That behavior may cause some to abandon responsibilities in lieu of more fun, rewards, or satisfaction. According to a new research study from the Hinge Research Institute entitled, Navigating The Mid-Career Talent Crisis ?

Lead Scoring 158

Lead Scoring Lead Ranking Thought Leadership Work Management 158

InsightSquared

MAY 25, 2021

Industry-first Benchmark Study from InsightSquared and RevOps Squared Reveals Top Avenues for Boosting Forecast Accuracy include Improved Data Quality, Increased Sales Rep Accountability and Automation . Automation boosts forecast satisfaction. Forecasting in disparate tools can impact efficiency and predictability.

Forecasting 156

Forecasting Lead Ranking Enterprise Management Research 156

Binary Demand

FEBRUARY 23, 2024

[ps2id id=’Introduction’ target=”/]Based on a recent HubSpot report, 35% of surveyed marketers prioritized B2B demand generation activities in 2022, indicating a noticeable shift from tactical demand generation to a more strategic approach in the current and future of B2B demand generation marketing.

Demand Generation Agencies 116

Demand Generation Agencies Demand Generation Demand Account Based Marketing 116

Vision Edge Marketing

OCTOBER 3, 2023

Moreover, the map to customer satisfaction and customer loyalty is ever-changing, requiring businesses to decipher clues and adapt their customer-centric strategies. Like explorers surveying uncharted lands, businesses conduct market research to identify potential customers, lucrative customer segments, and prospective new territories.

Acquisitions 205

Acquisitions Lead Ranking Loyalty Lead Scoring 205

Marketing Insider Group

FEBRUARY 12, 2024

User Experience Drives SEO Search engines, like Google, are all about user satisfaction. Conduct surveys, read reviews, and pay attention to customer feedback. A study found that 94% of first impressions of a brand’s website relate to its design. When you focus on a stellar UX, you’re pleasing both people and algorithms.

Marketing Websites 230

Marketing Websites Mobile Marketing Privacy Policies Customer Satisfaction 230

Salesforce Marketing Cloud

MARCH 4, 2024

Keep up with global trends in AI Salesforce commissioned Forrester Consulting to survey 773 global decision-makers to find out how they succeed with AI-powered CRM — and what it all means for you. Over 50% of survey respondents agree that improved data quality is essential. Three foundations for strong AI-powered CRM 1.

Work Management 116

Work Management Trends Business Forrester 116

Trade Press Services

APRIL 1, 2024

Prioritize ongoing communication, employee surveys, and research to thoroughly understand your entire workforce. According to a Dale Carnegie study, 39 percent of surveyed employees see an opportunity for their skills to grow within their role. According to recent studies of more than 600 U.S. businesses, 63.3

Work Management 100

Work Management Business Marketing Management Thought Leadership 100

Top Rank Marketing

OCTOBER 19, 2023

It demands that the customer is the focal point of all decisions to create satisfaction and loyalty. To become customer-centric, listen to customers, understand their needs, personalize their experience and measure satisfaction. Ensure every employee lives the customer experience.

Rules 113

Rules B2B Marketing Work Management Customer Satisfaction 113

Biznology

JANUARY 28, 2021

Workforce engagement and satisfaction impact the overall performance in the workplace and improve employee retention rates. Moreover, a research study by PwC found that 54% of CFOs are considering extending their work-from-home policies to prioritize employee safety. Conduct Employee Satisfaction Surveys.

Peer-to-peer 118

Peer-to-peer Customer Surveys Amazon Differentiation 118

Convince & Convert

DECEMBER 6, 2023

75% of X (Twitter) Users Have Used the Platform to Connect with Brands According to a Khoros survey , 3/4 of X users have interacted with different companies on the social media platform. It’s the only way you can boost your customer satisfaction levels. And the trends suggest that more customers want faster response rates.

Work Management 143

Work Management Marketing Management Social Media Stats 143

SendX

AUGUST 27, 2020

Although not strictly an e-commerce tool, Survey Monkey is used by many companies all over the world for researching and studying customer behavior, needs, and expectations. You can create your own surveys that examine just about anything you’d like and get feedback from your customers on each step of their journey.

Marketing Automation Services 370

Marketing Automation Services Marketing Management Tools Customer Satisfaction 370

Zoominfo

FEBRUARY 3, 2022

According to the Havas’ Meaningful Brands Report , a survey of 395,000 consumers found that 75% of brands could disappear and be easily replaced. In a study by Qualtrics , 62% of respondents said that businesses need to care more about them. The study also found that after a positive customer experience, consumers are 3.5

Zoominfo 100

Zoominfo Customer Satisfaction Paid Search Agency Loyalty 100

SmartBug Media

APRIL 12, 2023

With its powerful automation engine, Service Hub helps businesses streamline customer service processes, reduce costs, and improve customer satisfaction. The three experts shared their experiences with using HubSpot Service Hub to implement customer surveys and dashboards to improve overall customer experience. says Gulati. “I

Customer Surveys 98

Customer Surveys Ideal Customer Profiles Work Management Customer Satisfaction 98

Marketing Insider Group

OCTOBER 20, 2020

A recent survey shows that in the midst of the pandemic, when way too many people are out of work, 1 in 4 employed Americans want to quit their job. The ongoing study by Gallup found that the number of “engaged” workers, i.e. those enthusiastic about their work, is up by a whopping one point. No matter our employment situation.

Business 354

Business Work Management Correlation Cable 354

Sprout Social

MARCH 19, 2024

A study by Boston Consulting Group found that companies using AI insights for personalization saw sales gains of 6-10%, which is two to three times greater than those not using AI. By offering timely resolutions and incentives, the carrier can reduce its churn rate, improve agent effectiveness and overall customer satisfaction.

Marketing AI 111

Marketing AI Work Management Marketing Management Customer Satisfaction 111

Martech

APRIL 12, 2023

Direct-to-consumer (DTC) marketers are flooding into connected TV (CTV) and over-the-top (OTT) digital TV advertising, according to a new survey from digital performance media company Digital Remedy and research firm Dynata. Another takeaway from the study is that many DTC marketers are demanding improvements to measurement.

Planning 98

Planning Spending Marketing Plans Advertising Agencies 98

Hinge Marketing

JUNE 8, 2022

I Can’t Get No Satisfaction. We surveyed 284 people in mid-career, leadership, and senior executive roles to get our answers in this new study, CULTURE CLASH: The EMPLOYEE Experience Problem And How To Fix It. As you can see by the following chart, company size also plays a role in culture satisfaction and dissatisfaction. .

Work Management 93

Work Management Marketing Management Thought Leadership Paid Search Agency 93

Hinge Marketing

AUGUST 20, 2020

There are six very compelling reasons to make business model changes that come from a new, ground-breaking research study produced by CPA.com , Bill.com , and The Hinge Research Institute entitled, “Where Opportunity Meets Value: Business Model Trends for Accounting Advisory Services. Value pricing introduces benefits beyond the bottom line.

Business 174

Business Marketing Management Pricing Price 174

Only B2B

JUNE 21, 2023

In this blog, we will explore the power of different types of Account-based marketing and delve into their benefits, examples, and case studies. According to a survey conducted by Evergage, an astonishing 98% of marketers believe that personalization enhances customer relationships.

Account Based Marketing 71

Account Based Marketing ROI Effectiveness ABM 71

Martech

MARCH 13, 2023

Some 60% of businesses are increasing their spending on martech this year, according to a study by Clevertouch Marketing and the University of Southampton. The survey of 659 senior marketers across the U.S., The survey of 659 senior marketers across the U.S., Also, those satisfaction numbers are strong and getting stronger.

Spending 86

Spending Customer Satisfaction B2B Marketing Customer Surveys 86

Seismic

JUNE 6, 2023

In a recent survey conducted by Seismic, we found that organizations that provide access to ongoing training and coaching opportunities have better employee outcomes. Thanks to solid onboarding, he closes his five tickets with ease, receives high satisfaction scores, and meets his key performance indicators (KPIs).

Training 52

Training Work Management Service Customer Satisfaction 52

Salesforce Marketing Cloud

AUGUST 2, 2022

According to an AARP survey of corporate executives , 83% reported that a multigenerational workforce was valuable to their organizations’ success and growth. Yet, the same survey revealed that fewer than 6% of employers have put policies in place that enable unbiased recruiting. Inclusive companies posted a 14.4%

Generation 98

Generation Burn Rate Case Studies Work Management 98

SmartBug Media

MARCH 17, 2023

You can learn more about how customers think and behave when purchasing decisions by conducting surveys and interviews. Before investing in them, you can get feedback on different product designs and promotional strategies through customer surveys, focus groups, and other methods.

Research 98

Research Service Product Planning 98