The B2B Research Blog

OCTOBER 22, 2013

That’s why every B2B business needs a programme of regular customer satisfaction research. Too many customer satisfaction studies focus on what’s going wrong. Set KPIs and targets to incentivise action, or better still, link customer satisfaction metrics to bonuses. The post Tips for B2B customer satisfaction research appeared first on Circle Research - B2B market research company. Uncategorized customer loyalty customer retention customer satisfaction

Satisfaction 179

Satisfaction Research Customer Tips 179

Fathom

SEPTEMBER 10, 2015

How Health Systems Can Adapt Their Practices to Optimize Patient Satisfaction. The focal shift from patient acquisition to patient engagement and satisfaction have been driven by the staged implementation of healthcare standards mandated by the Affordable Care Act (ACA).

Satisfaction 112

Satisfaction Review Environment Government 112

The B2B Research Blog

AUGUST 1, 2016

After all, the logic goes, if customers are happy then they won’t feel a need to change supplier – satisfaction leads inexorably to loyalty. Following on from this logic, market research studies tend to focus on measuring customer satisfaction and its cousin the Net Promoter Score (NPS).

Satisfaction 156

Satisfaction Customer Loyalty Lock-In 156

The B2B Research Blog

OCTOBER 15, 2016

Most companies have a customer satisfaction research programme in place, but not all are made equal. So, how do you ensure that your customer satisfaction programme makes a positive difference? So the first step in any customer satisfaction programme is to identify those who have the power, skills and motivation to drive action on the back of the findings. This reveals the relative power of each area of the experience in driving overall satisfaction.

Satisfaction 150

Satisfaction Customer Regression Rules 150

Customer Experience Matrix

OCTOBER 22, 2013

Or is something else going on: maybe satisfaction is lowest in the most mature categories, like human resources, enterprise resource management, and accounting, because experienced users are the most demanding? marketing automation effectiveness software satisfaction g2crowd demand generatio

Satisfaction 321

Satisfaction Marketing Automation Automation Promotion 321

Sales Intelligence View

FEBRUARY 24, 2015

Customer Appreciation Customer Service Customer Success InsideView Culture crm customer satisfaction crm customer support happy customers insideview insideview customer satisfaction After every customer support case, the InsideView Custo […].

Satisfaction 110

Satisfaction Customer InsideView Case 110

Hubspot

NOVEMBER 28, 2018

To improve your team's productivity, reduce turnover rates, and drive increased revenue for your company, it's critical you take the time to focus on your employees' job satisfaction. Here, we'll explore five guaranteed ways to boost job satisfaction to ensure more success in the long-run.

Satisfaction 64

Satisfaction Class Survey Training 64

Sales Intelligence View

JULY 22, 2015

Customer Success insideview customer reviews insideview customer sat insideview customer satisfaction insideview customer success insideview customers insideview focus on customer insideview product support insideview support insideview user reviews insideview user satisfaction insideview user success insideview user support insideview usersWe’ve occasionally honked our own horn when it comes to […].

Satisfaction 79

Satisfaction InsideView Customer Review 79

The B2B Research Blog

AUGUST 8, 2016

How do you measure customer satisfaction in B2B markets? What questions should you ask in a customer satisfaction survey? Fair questions, but first ask yourself this: should you measure customer satisfaction? It’s counter-intuitive, but in B2B markets sometimes customer satisfaction doesn’t actually matter. However, more often than not customer satisfaction is linked with loyalty so let’s return to that question – how do you measure it?

Satisfaction 120

Satisfaction Measurement Regression Customer 120

The B2B Research Blog

AUGUST 8, 2016

How do you measure customer satisfaction in B2B markets? What questions should you ask in a customer satisfaction survey? Fair questions, but first ask yourself this: should you measure customer satisfaction? It’s counter-intuitive, but in B2B markets sometimes customer satisfaction doesn’t actually matter. However, more often than not customer satisfaction is linked with loyalty so let’s return to that question – how do you measure it?

Satisfaction 120

Satisfaction Measurement Regression Customer 120

Hubspot

OCTOBER 3, 2018

Employee satisfaction is critical for more than just glowing Glassdoor reviews -- it can also mean all the difference for your company's long-term growth. But, while you might think you have a pulse on your employee's satisfaction, you could be wrong.

Satisfaction 60

Satisfaction Survey Question Training 60

Fathom

SEPTEMBER 10, 2015

The mobile experience patients experience is no longer just an “add-on” piece to help drive patient satisfaction – it is one of the essential pieces to the equation. Hospital marketers must deploy robust strategies around their mobile ecosystem as an essential piece of their overall marketing objectives if they want to continue to drive patient satisfaction and maintain brand reputation.

Satisfaction 86

Satisfaction Mobile Portal Attitudes 86

JotForm

DECEMBER 12, 2016

In a world of high standards and expectations of 1-minute response times, it can be tough to compete for customer satisfaction. Your company may not be able to sustainably slash prices to new lows to poach new users, or give away branded swag with a seemingly constant merry-go-round of promoti.

Satisfaction 40

Satisfaction Price Pricing Customer 40

Sprout Social

MARCH 7, 2017

Research shows that providing exceptional customer service on Twitter impacts the bottom line and has the potential to lead to customer satisfaction ratings of over 90%. Monarch’s Customer Satisfaction Scores Are Soaring.

Satisfaction 66

Satisfaction Measurement Twitter Aggregator 66

Modern B2B Marketing

SEPTEMBER 30, 2015

Check out our latest infographic, Snackable Satisfaction, to learn which types of content your audience will find the most palatable (especially on mobile). Author: Shanna Cook See it, scan it, share it. Your audience is hungry for content and consuming it at a faster pace than ever before.

Satisfaction 124

Satisfaction Marketo Environment Best Practice 124

Marketing Insider Group

MAY 17, 2010

In B2B marketing organizations, the single most important way to keep customers is to build satisfaction and loyalty. So, how do we build customer satisfaction and loyalty? And how does a leader take accountability for employee satisfaction?

Satisfaction 167

Satisfaction Loyalty Customer Help 167

Content Marketing Institute

OCTOBER 9, 2017

The post How to Deliver Emails That Will Increase Reach, Impact, and Subscriber Satisfaction appeared first on Content Marketing Institute.

Satisfaction 92

Satisfaction Email ROMI Examples 92

Marketing Insider Group

MAY 17, 2010

In B2B marketing organizations, the single most important way to keep customers is to build satisfaction and loyalty. So, how do we build customer satisfaction and loyalty? And how does a leader take accountability for employee satisfaction?

Satisfaction 156

Satisfaction Loyalty Customer Help 156

Fathom

AUGUST 26, 2013

Every hospital knows Medicare is beginning to tie some payments to patient satisfaction. … Read the rest The post Patient Satisfaction Is the Name of the Game; Social Media Is a Player appeared first on Fathom.

Satisfaction 138

Satisfaction Social Media Sample Opinions 138

Versium

JUNE 28, 2017

Versium Analytics Recognized for Exemplary Company Culture and Employee Satisfaction. The post Versium Analytics Recognized for Exemplary Company Culture and Employee Satisfaction appeared first on Versium Analytics Inc. Press Release Best Companies Recognition Washington Washington 100 Best Companies

Satisfaction 40

Satisfaction Companies Analytics Release 40

MLT Creative

JUNE 16, 2016

The post Finding Local Search Satisfaction in The B2B World appeared first on MLT Creative. Local SEO. It’s not new, but it doesn’t get much air time in the b2b community.

Satisfaction 54

Satisfaction Search SEO Communities 54

Vidyard

JULY 27, 2017

Within that support context, if you use video, you’re going to see an increase in your customer satisfaction, you’re going to see a decrease in your time to resolution, and you’re going to see your time to resolution go down as well. Your customer expectations are changing.

Satisfaction 65

Satisfaction Customer Aggregator Video 65

Convert

MAY 26, 2016

Every person who teaches about entrepreneurship will tell you that the customer is your only boss. You make most of the decisions but then as long as they are going to make the customer feel happy then you are going to be safe. The best way to grow a business is to ensure that the. Articles Blogs

Satisfaction 57

Satisfaction Conversion Rate Rate Conversion 57

Hubspot

DECEMBER 21, 2016

Our client lifetime has grown by 30%, client satisfaction -- as measured by Net Promoter Score -- improved by 29% three months after the change; employee satisfaction has risen by 23%; and our top-line revenue has grown by more than 50% since the switch.

Satisfaction 70

Satisfaction Rate Transparency Training 70

DiscoverOrg

NOVEMBER 14, 2018

Account-Based Marketing Customer Success Sales and Marketing Alignment Uncategorized B2B Insights B2B Sales Insights Customer Satisfaction customer success data intelligence ICP ideal customer profile Outbound Marketing Outbound Sales Prospecting

Profiling 185

Profiling Customer Target Satisfaction 185

Biznology

SEPTEMBER 18, 2017

Your company’s business goals are now tied to the success and satisfaction of every customer, which must be delivered during every product use and interaction. Lesson for leaders. Today’s marketing is becoming obsolete. It comes from yesterday’s world. Its focus is “find, buy, and deliver.”.

Custom Publishing 180

Custom Publishing Experience Customer Satisfaction 180

Marketing Insider Group

JANUARY 11, 2017

Content Marketing content creation content writing Customer Satisfaction & LoyaltyFriends, Marketers, Countrymen lend me your ears. We move into the another year witnessing our mechanical cousins picking up some impressive skills.

Audience 204

Audience Conversion Tips Satisfaction 204

Marketing Insider Group

FEBRUARY 6, 2017

Content Marketing Content Customer Satisfaction & Loyalty Marketing InnovationI know seeing the cover image might have given you the creeps. But let’s try and focus, shall we? For years we have been arguing with our design team about creating the perfect social media visuals.

Guidelines 193

Guidelines Satisfaction Content Loyalty 193

Biznology

NOVEMBER 20, 2017

Lesson for leaders. Tech-driven change is accelerating. It increasingly disrupts every industry, business, product, and profession. It is no longer possible to project yesterday’s trends to lead markets tomorrow. For example, the perception of some of Silicon Valley’s tech giants is turning negative. They are criticized for managing people with algorithms, growing by replacing the economy’s jobs with AI and automation, and using surveillance business models that manipulate everyone personally.

Custom Publishing 124

Custom Publishing Satisfaction Touchpoints Trigger 124

Marketing Insider Group

JANUARY 25, 2017

Marketing Strategy content marketing strategy Customer Satisfaction & Loyalty Digital Marketing Lead QualificationYou write really compelling content, create perfect images and hone overall website design to perfection to get more traffic to your site.

Sites 205

Sites Lead Qualification Satisfaction Loyalty 205

Biznology

MARCH 5, 2018

Making them comfortable will help improve employee satisfaction and possibly prevent them from taking it off immediately after work helping some transference and spreading the word about your brand.

Promotion 197

Promotion Trends Product Trade Show 197

Biznology

APRIL 5, 2018

Customer satisfaction as your priority. You need to emphasize how you will achieve the highest level of customer satisfaction. Those who are offering home improvement services face a stiff competition.

Blogger 153

Blogger Satisfaction Price Pricing 153

Customer Experience Matrix

APRIL 30, 2015

The quote refers to a question about how well marketing automation software met satisfaction and improved results, on a 1 to 5 scale. The middle group, 44.1% “achieved our goals” which still sounds to me like marginal satisfaction.

Marketing Automation 273

Marketing Automation Automation Satisfaction Salesforce.com 273

Marketing Insider Group

JUNE 2, 2016

Marketing Strategy B2B Marketing Customer Satisfaction & Loyalty Marketing InnovationYou want customers to love your brand. Well, loyalty doesn’t happen overnight. It starts with building a quality relationship with your consumers.

Loyalty 208

Loyalty Satisfaction Relationship Brand 208

Marketing Insider Group

AUGUST 19, 2016

Marketing Strategy automation business Customer Feedback Customer Satisfaction & Loyalty data data driven marketing marketing strategyAny marketer who’s worth their salt knows that improvements in a marketing strategy don’t just spring out of nowhere, overnight.

Strategy 193

Strategy Satisfaction Loyalty Efficiency 193

Marketing Insider Group

FEBRUARY 9, 2016

Social Media Customer Satisfaction & Loyalty StrategyMore than 90% of businesses maintain two or more social media channels. So, it’s no surprise that companies experience social media disasters.

Social Media 208

Social Media Media Satisfaction Viral 208

Biznology

MARCH 21, 2018

So even if you made a huge improvement in customer satisfaction, you can’t prove it. It’s always possible to have a bad digital customer experience if you lack the skills or investment to create one.

Experience 175

Experience Customer Landing Page A/B 175

Marketing Insider Group

AUGUST 10, 2016

Marketing Strategy Content Marketing content strategy Customer Satisfaction & Loyalty Social MediaYour business’s reputation goes hand in hand with your sales, especially when it comes down to a customer choosing between different companies.

Business 182

Business Satisfaction Loyalty Review 182

Biznology

APRIL 4, 2018

You are not just selling products or services; you are selling emotions, solutions, and satisfaction, which are experiences that come with a higher margins and better reorder rates! Local businesses have a very pragmatic attitude about branding: they ignore it.

Business 164

Business Help Brand Branding 164

Marketing Insider Group

MAY 31, 2016

Marketing Strategy Customer Satisfaction & Loyalty Digital Marketing increase conversions marketing strategy segmentation

Segmentation 187

Segmentation Traffic Sites Personalization 187

Biznology

JULY 5, 2017

Believe it or not, live chat has the highest rated customer satisfaction as compared to phone, email, web forms, voice, and even social media (in some cases). Apart from improving customer satisfaction level, live chat can also lead to sales.

Software 169

Software Online Vertical Sales 169

Biznology

JANUARY 6, 2017

Focus on finding ways to improve customer satisfaction; it is one of the most important things you can do to guarantee the success of your small business. Small business owners tend to do it all and wear all of the business hats when running their business.

Business 198

Business Help Satisfaction Small Business 198

Biznology

SEPTEMBER 11, 2017

As connected consumption delivers higher levels of success and satisfaction, these companies will grow to lead the economy. Lesson for leaders. How can “digital changes everything” work for you?

Custom Publishing 180

Custom Publishing Publisher Cable Income 180