B2B Marketing Directions

JULY 25, 2021

Research surveys and survey reports have become important marketing tools for many kinds of B2B companies, including those that offer marketing technologies and various kinds of marketing-related services. Many B2B companies are conducting or sponsoring surveys, and they feature survey reports in their marketing programs.

Customer Surveys 52

Customer Surveys Sample Gartner Validation 52

Televerde

MAY 9, 2022

Most customers will remain loyal to your business if they have a positive customer service experience. Big data in customer service will help you retain your loyal customers, attract new customers, and offer a better experience than your competitors. Big data will track a customer’s journey so you can offer personalized service.

Service 117

Service Marketing & Strategy Cross-Selling Lead Scoring 117

chiefmartech

APRIL 4, 2019

Our 2019 Marketing Technology & Operations Salary Survey has been released, and you can download a free copy here. A few observations that I’ll call out here — more are included in the downloadable report. of marketing ops and tech survey participants have been promoted within the past two years. (It’s

Marketing Report 81

Marketing Report Customer Surveys Marketing Management Analysis 81

Vision Edge Marketing

MARCH 26, 2024

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process.

B2B 242

B2B Customer Satisfaction Interactive Marketing Loyalty 242

Salesforce Marketing Cloud

JUNE 23, 2022

Financial services customers have a message for their providers: They like doing business online — and they aren’t going back to pre-pandemic habits. That’s the good news from a deep dive Salesforce took into financial services trends and the state of banking, insurance, and wealth management. The not-as-good news?

Work Management 98

Work Management Service Customer Surveys Transparency 98

Litmus

APRIL 13, 2021

While there are clear market share leaders in the email service provider (ESP) and marketing automation platform (MAP) industry, brands still have a long list to choose from. Respondents to Litmus’ 2020 State of Email survey mentioned more than 230 ESPs when asked which platforms they use to send marketing emails. ActiveDEMAND.

Marketing Automation Services 102

Marketing Automation Services Enterprise Management Work Management Marketing Management 102

Oktopost

OCTOBER 26, 2023

For financial services firms, establishing a robust and trustworthy brand image is pivotal for sustained success. In fact, 81% of socially engaged sellers in the financial services industry report increased business prospects. Fortunately, employee advocacy can rectify the situation, providing a human touch to your brand.

Marketing Management 125

Marketing Management Service B2B Thought Leadership Thought Leadership 125

sagefrog

DECEMBER 13, 2023

One of the most significant decisions a facility can make in building the future of its business is who to outsource and entrust various facility maintenance services to. But as the industry becomes more saturated and the competition even more substantial, your facilities services business has much to prove. billion in 2023 to $2,031.4

Work Management 62

Work Management Marketing Management Planning Marketing Plans 62

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Service 82

Service Purchase Intent Landing Pages Psychographics 82

Bannerflow

FEBRUARY 17, 2021

The increasing requirement for digital transformation in the banking and financial services industries can be attributed to several factors. By their very definition, financial technology organisations are built on innovation, with the aim of both enhancing and disrupting the financial services industry.

Digital Transformation 104

Digital Transformation Work Management Marketing Management Service 104

Zoominfo

AUGUST 19, 2021

In fact, a Gartner survey found that organizations attribute an average of $15 million in losses each year to bad data. DaaS is a suite of products and services that create an end-to-end data management platform. Scoops : Actionable leads that are sourced through surveys and ZoomInfo’s in-house research team.

Enterprise Management 100

Enterprise Management Work Management Marketing Management Lead Ranking 100

SmartBug Media

APRIL 26, 2022

Customer retention strategies like educating and great customer service will increase customer loyalty. The process to help customers see the value of achieving their goals by using your product or service is fostered by communication, trust, and mutual growth.

Enterprise Management 98

Enterprise Management Hubspot Work Management Marketing Management 98

Salesforce Marketing Cloud

FEBRUARY 23, 2022

Service companies have been wracked by change over the past couple years. And why is it so important to service? In service, change management typically includes coaching agents on how to use new solutions and business processes. Getting change management right is hard work, even for well-heeled service organizations.

Enterprise Management 98

Enterprise Management Work Management Service Burn Rate 98

Webbiquity

MAY 30, 2023

Those are just a few of the findings from the Marketing Manager Mindset Report 2023 , recently published by Livestorm , Mention, and Jotform. This 65-page report is packed with facts, stats, and insights marketers can use to inform adjustments to their planning and strategy as the year goes on.

Marketing Budget 278

Marketing Budget Marketing Budget Creation Top of Funnel Marketing Strategy 278

Scoop.it

OCTOBER 27, 2022

So, what’s a service-based business supposed to do? If your marketing team has been feeling the pressure lately — or if you’re pressed for time — content curation can be a godsend for your service-based business. Let’s take a closer look at why content curation is essential for service-based industries. Let’s take a look.

Curation 86

Curation Work Management Marketing Management Service 86

Hinge Marketing

JULY 29, 2021

Most professional services executives place little value on research. The bottom line is that professional services firms that do consistent, systematic, structured research on their target audiences grow faster and are more profitable. Download the Professional Services Guide to Research. Let’s face it. So, what’s the point?”.

Research 150

Research Service Planning B2B Thought Leadership 150

KoMarketing Associates

MAY 24, 2022

Brightcove recently partnered with Ascend2 to conduct “The Power of Video in the B2B Buyer’s Journey” report, and statistics indicated that the majority of B2B buyers (70%) agreed that video is the best content format for creating awareness of a business-related problem. Identifying B2B Buyers’ Marketing Content Preferences.

B2B Marketing 252

B2B Marketing Video Marketing B2B Advertising Agencies 252

Hinge Marketing

NOVEMBER 30, 2021

In a blink of an eye, professional services firms went from casual Fridays at the office to virtual happy hours at home on Zoom; and now, most professionals are wondering if the “office” has become an obsolete relic of the 20th-century. Download The Digital Transformation Imperative: A Research Report for Professional Services Firms.

Digital Transformation 80

Digital Transformation Work Management Marketing Management Service 80

Hinge Marketing

MARCH 1, 2023

With the arrival of AI tools like ChatGPT and its competitors, generic content will be increasingly less impressionable—and professional services marketers are going to be challenged more than ever to differentiate their firm’s brand as a service provider and employer. Need to generate some quick social media copy?

Service 115

Service Thought Leadership Differentiation High Quality Lead 115

Vision Edge Marketing

SEPTEMBER 19, 2023

A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X revenue growth by companies reporting a “very mature” level of customer-centricity compared with those reporting their company was “very immature.”

Enterprise Management 237

Enterprise Management Allocation Customer Satisfaction Lead Ranking 237

Webbiquity

NOVEMBER 29, 2022

Reduces customer churn : According to reports , 61% of consumers stop spending with a brand due to poor customer experience (CS). Increases customer lifetime value (CLV): Building solid relationships with your consumers encourages them to spend more on your products and services. It also decreases the likelihood of losing customers.

Loyalty 312

Loyalty Lead Ranking Lead Scoring Budget Programs 312

Vidyard

JANUARY 19, 2022

KITCHENER, Ontario – January 19, 2022 – To better understand the evolving preferences of financial services professionals in today’s remote-first business world, Vidyard and Atomik Research today released a new study examining how these individuals feel about working from home versus returning to the office in the months ahead.

Work Management 94

Work Management Enterprise Management Marketing Management Studies 94

Webbiquity

OCTOBER 5, 2021

Those are among the findings from the 2022 State of IT report just released by Spiceworks Ziff Davis (SWZD). The conclusions are based on surveying more than 1,000 technology buyers in companies across North America and Europe. As reported here previously, Millennials are taking over tech buying. It’s worth checking out.

Enterprise Management 309

Enterprise Management Work Management Marketing Management Paid Search Agency 309

Salesforce Marketing Cloud

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo. The average U.S.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Service 98

Salesforce Marketing Cloud

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. Download the report.

Service 98

Service Planning Personalization Peer-to-peer 98

Hinge Marketing

MARCH 26, 2020

And a notable theme of these findings is that every professional services firm needs a digital content strategy to address the way modern buyers look for professional advice and services. . The way people find and select professional services is changing quickly. Today’s buyers also say they value professional services 33% more.

Marketing Budget 121

Marketing Budget Work Management Marketing Management Webinar Metrics 121

Sprout Social

OCTOBER 27, 2022

What does it mean to have exceptional customer service? In this piece, we’ll discuss leading s ocial media customer service statistics and how to use them to build stronger relationships in 2023. From 2020 to 2021 alone, the volume of consumers who preferred using social messaging for customer service jumped an impressive 110%.

Social Media 107

Social Media Statistics Marketing Management Ideal Customer Profiles 107

Vidyard

FEBRUARY 23, 2022

23, 2022 – According to the second part of a future of work study released today by Vidyard and Atomik Research , 87% of financial services professionals said that their technology at work is in “the dark ages.” The findings were included in the report titled “ The Future of Work in Financial Services: Remote or In-Office?

Work Management 91

Work Management Enterprise Management Marketing Management Studies 91

Optinmonster

AUGUST 16, 2023

Are you looking for the best bulk email services to help you reach a wider target audience? Marketing automation has come a long way , and bulk email services are at the forefront. In this article, we’ll be reviewing some of the top bulk email services and how you can use them to generate leads. Let’s get into it.

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Service 52

Litmus

MAY 26, 2023

Our State of Email reports have always depended on the kind and generous knowledge-sharing from the email community. The 2023 State of ESPs report is a prime opportunity to cultivate this collaborative spirit: it’s one of the aspects I personally cherish the most about the email geek community, which I’ll share more about below.

Peer-to-peer 63

Peer-to-peer Research Service Communities 63

Only B2B

MAY 23, 2023

However, there is a game-changing solution that businesses can tap into: Sales Development Representatives (SDRs) as a Service. This blog explores the transformative power of SDR-as-a-Service in reducing the cost of obtaining qualified B2B leads and appointments.

Sales Qualified Leads 62

Sales Qualified Leads High Quality Lead Marketing Management Cost 62

Salesforce Marketing Cloud

AUGUST 29, 2022

These interactions are increasingly moving online, along with private sector services like grocery ordering and telehealth appointments. But new Salesforce research shows that there is still room for improvement when it comes to digital service delivery in the public sector. Improve your customer experience. Get started now.

Work Management 52

Work Management Service Digital Transformation Transparency 52

Martech

OCTOBER 16, 2023

Marketers are feeling much more optimistic this quarter, according to the CMO Survey from Deloitte. Nearly half (49%) reported feeling “more optimistic” about the U.S. in the spring survey. By sector, B2C Services companies report the highest rate of optimism, with 72% reporting feeling more optimistic.

Allocation 118

Allocation Marketing Budget Forecasting Lead Scoring 118

Conductor

MAY 2, 2022

Research from our State of Organic Marketing survey shows 70% of marketers expect an increase in the organic marketing budget , and 75% of executives are already actively investing in organic marketing. Curated SEO services available in the Marketplace. But, scaling your organic investment also brings new challenges.

Work Management 78

Work Management Marketing Budget Marketing Management Demand 78

Webbiquity

MAY 3, 2022

Millions of workers across travel, entertainment, venues, technology, and event services had to pivot from panic as events evaporated, then fitfully returned. Here are key findings from 10 research reports released since the beginning of April, 2022. Virtual and digital services will be essential elements, not optional add-ons.

Marketing Report 334

Marketing Report Event Marketing Research Trends 334

Salesforce Marketing Cloud

OCTOBER 25, 2021

It’s astounding that the everyday enterprise uses 1,295 cloud services, on average, to break down information silos, according to a 2019 report. That’s the secret to ending the swivel chair whiplash — abrupt jumping from screen-to-screen and system-to-system to deliver services intelligently. But well worth the effort.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Process 98

Salesforce Marketing Cloud

NOVEMBER 15, 2021

As a field service leader you have your work cut out for you these days. Field service management has grown in scope and complexity. Field service leaders must navigate changes in customer behavior and digital technologies to improve employee engagement and customer service. The reason? So what does that look like?

Work Management 98

Work Management Service SME Automation 98