80% of Marketers Believe Their Customers Care About Personalization
KoMarketing Associates
MARCH 30, 2021
As more marketers turn to customization to provide a more robust customer experience (CX), new research suggests that they are also becoming increasingly aware of the demand for more personalization. Overall, most respondents (31%) stated that they have some customer-centric metrics, such as a repeat purchase rate and engagement recency.
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