How AI Can Transform Poor Customer Service for the Airlines Industry
Martech Advisor
JANUARY 29, 2020
While on my little quest for aviation knowhow, I came across an interesting article published by Birce Dobrucali and Bengu Oflac in 2019. In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM).
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