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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

While on my little quest for aviation knowhow, I came across an interesting article published by Birce Dobrucali and Bengu Oflac in 2019. In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM).

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Netflix, Google, Snapchat Among Brands to Leverage Stranger Things Product Placements: Marketing Lessons From the Upside Down

Martech Advisor

Concave Brand Tracking estimated the advertising amount of product placements to be more than 15 million USD, which was also re-published by several websites. Word-of-mouth marketing (WoM) and its online contemporary, viral marketing are effective to spread your word like wildfire and, brands need to find ways to achieve that.

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Word of mouth marketing: how to drive conversations and sales at the same time

Sprout Social

Although word of mouth marketing is a form of advertising, keep in mind that WOM doesn’t represent an ad or ads. Regularly publish and repost UGC as part of your content calendar (circle back to tactic #1). Far from it, actually. In most cases, word of mouth is totally free.

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How to Measure the Two Dimensions that Have the Greatest Impact on Improving Brand Equity

Vision Edge Marketing

In 2006, Alain Samson, from the London School of Economics and Political Science, published an article in the International Journal of Market Research, “Understanding the Buzz That Matters: Negative vs. Positive Word of Mouth.”

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B2B Lead Generation Blog: Word-of-mouth marketing gets BtoB people buzzing

markempa

Richard Karpinski wrote the piece which, from what I can tell, is one the the first articles on WOM for B2B marketers. Where do you think WOM fits into a traditional lead generation strategy ? Richard Karpinski wrote the piece which, from what I can tell, is one the the first articles on WOM for B2B marketers.

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The Perfect Storm in Customer Service

Buzz Marketing for Technology

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Tweet This! Share this on Facebook. Share this on Linkedin.

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B2B Lead Generation Blog: Word of Mouth Marketing relies on reputation not branding

markempa

When it comes to word of mouth marketing (WOM), Ive observed that many B2B marketers, marketing blogs and the media seem overly concerned about brand building. So if you want to build a WOM marketing program, you must look at your reputation first - not your brand. They have it wrong. " Read my post on defending thought leadeship.