Remove portal sites writing
article thumbnail

Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

Often made available through a web portal or internal portal, ESS usually facilitates common tasks, including updating personal information, accessing employee handbooks, and logging vacation and personal days. Let’s take a closer look at how self-service portals work for employees.

article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Resources you create can also be shared in your self-service portal, allowing customers to help themselves and further save on costs. Bonus: Einstein Search Answers uses knowledge-grounded generative AI to surface answers to commonly asked questions in your self-service portal or agent console. So where do you start?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Web Design Trends That Will Stand The Test of Time

Marketing Insider Group

You’ll have to incorporate more interactivity without slowing down your site overall. Here are a few ways this trend can manifest on your website: More gated content on websites Membership offers Private content portals That’s not to say static content like regular blog posts are a thing of the past. Create more gated content.

Design 231
article thumbnail

How to Optimise your Business Website for Google Searches

Valasys

Every business needs a website, which is a portal to the digital world and one important aspect is online visibility; take Google as an example, the number one search engine that millions of consumers use to source products and services. How do you find out?

Google 40
article thumbnail

Not Translating Your Customer Portals? You May Be Harming Brand Loyalty

Martech Advisor

This means localizing the full customer experience, including “My Account” and customer support portals, writes, Craig Witt, Chief Revenue Officer, MotionPoint. These secure login areas—also known by terms like “customer portals”—are important for customer engagement. Does Amazon?

Loyalty 65
article thumbnail

How to Capture Buyer Intent in B2B Marketing

Marketing Insider Group

Individual users and businesses are becoming increasingly dependent on the internet as a research portal. competitor websites, target keywords, review sites). They know what they’re looking for and rarely look at other sites to continue researching their options. In 2019, 90% of all U.S. Source: Pew Research. your website, CRM).

article thumbnail

The perfect marriage of B2B e-commerce and EDI

Sana Commerce

B2B e-commerce is more than a sales portal or computer language like EDI. With access to a portal for order tracking and supporting product information, your clients have everything they need for self-service. It operates as a complete self-service portal , providing information such as order history and invoices.