article thumbnail

Why Social Media Really Matters

Customer Experience Matrix

Social media is the latest stage in this evolution. One was the disparity between the time people spend on online activities (20% to 30% of total media time) and the share of advertising expenditures spent online (10% to 15%). Thus, social media present a major threat to search advertising revenues.

article thumbnail

Klout and the Reality of Return on Influence

Convince & Convert

There was a reason why nobody in social media has written a book about the nature of influence. ” Mark: I’m thinking, wow, people don’t react this way over pagerank. We have very much in our social media bubble this culture of “I’ll scratch your back and you scratch mine.” Jay: I devoured it.