5 Measures to Gauge a Brand’s Loyalty Through RFM
The Customer
AUGUST 25, 2021
It’s time to revisit one of the simplest, most universal measures to test a company’s customer loyalty. Many companies think they are customer loyal, but how do they measure it? But how are you measuring that transactional embrace? Let’s Use RFM to Measure Customer Loyalty! Consumers are Back, But Different.
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