The Empathy Paradox: Why Even Customer-Centric Marketers Fail at Understanding Customers
markempa
NOVEMBER 8, 2024
In today’s AI-driven, data-saturated marketing world, everyone claims to be “customer-centric.” Dr. Johannes Huttula conducted research with 480 experienced marketing managers – professionals who spent their careers trying to understand customers. This creates THE paradox for marketers. The results?
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