Capturing the Loyalty of the Skeptical Consumer


CrowdTwist recently conducted research into consumer attitudes towards loyalty programs, brand engagement, emerging technologies, and shopping experiences. However, the research finds that engaging, omnichannel loyalty programs are valuable to consumers. ” Customer Loyalty

5 Loyalty Best Practices for Subscription Companies


Engaging loyalty programs can help you acquire and retain customers, create personalized experiences , and increase your customer lifetime value. Here are some best practices to follow to ensure your subscription business is making the most out of its loyalty program.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why Your B2B Company Needs a Loyalty Program


Loyalty initiatives have been traditionally considered a better fit in the B2C rather than B2B space. With long, complex sales cycles and buyers that aren’t as responsive to discounts and coupons, many B2B marketers have rejected the concept of loyalty programs.

How to Drive Brand Awareness with Loyalty


An investment in loyalty can help a brand stand out from the competition, drive brand awareness, and increase revenue. Here’s how to design a loyalty program that that boosts the profile of your brand.

7 Ways to Add More Value to Your Loyalty Program


To keep customers active in your loyalty program, it’s essential to reward members beyond discounts and demonstrate the value of continuous participation. Consumers have high expectations when it comes to loyalty programs, as a result brands must demonstrate relevance.

How tarte Designed an Effective Beauty Brand Loyalty Program


As a result, many beauty brands are investing in loyalty solutions to help them stand out from the competition and increase customer retention. Because of this, loyalty programs that incentivize and reward customers for engaging with content provide tremendous value to the brand.

14 Ways to Improve Customer Loyalty During COVID-19

Single Grain

Customer loyalty is a measure of how satisfied your customers are and how likely they are to share their experience with others: Existing customers are 70% more likely to buy a product or service than a new client. 14 Ways to Improve Customer Loyalty During COVID-19.

The Relationship Between Customer Engagement, Loyalty And Revenue


Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. The 2015 B2B Buyer’s Survey Report found that 20% of respondents consider peer recommendations one of the top information resources when researching potential vendors (along with web research and analyst reports).

How Brands Can Amplify Their Content Strategy Using UGC and Loyalty


Reward your best customers using your loyalty program to gather UGC. Utilizing UGC is one way for brands to gain access to readily available content that will resonate with their consumers, and brands can use their loyalty program to encourage and reward members to continue to produce UGC.

Customer Retention vs Customer Loyalty: What?s the Difference?

Outbound Engine

What’s the difference between customer retention and customer loyalty? The difference between customer retention and customer loyalty is more than a difference in vocabulary. Loyalty goes beyond spending money.

Customer Experience Takes Loyalty Further in Go-To-Market Plays


The importance of building customer loyalty. But building up customer loyalty has long-term benefits beyond immediate cost savings, too, in the form of customer lifetime value. Go-to-market plays to build loyalty include upsell campaigns; Net Promoter Score campaigns; customer referral campaigns; loyalty program rollouts; and automated customer service surveys.

How to run a customer satisfaction survey


Customer satisfaction survey exists because of that. So let’s talk about the following topics: What is a customer satisfaction survey? How can you do a customer satisfaction survey? What is a customer satisfaction survey? This is a straight quantitative survey.

Reader loyalty: expand your recurring audience using these 7 tactics


In this sense, it is interesting to ask: how to gain the reader’s loyalty? The answer begins to be formulated when we carefully look at the definition of “loyalty” In this way, it is possible to start discussing how to improve results and retain visitors on the website.

6 Ways to Improve Customer Loyalty with AI

Single Grain

How AI Can Help You Improve Customer Loyalty. In this article, we’ll take a look at six ways that AI can help you improve your customer loyalty. Personalization is extremely important for customer loyalty. This, in turn, may improve your customer loyalty.

5 Ways Content Can Boost Customer Loyalty


There are lots more ways to beef up your customer retention, loyalty and advocacy programs. Consider mining our 2 019 Content Preferences Survey Report for insights on what your customers want from their content. The post 5 Ways Content Can Boost Customer Loyalty appeared first on Content4Demand. Blog buyer feedback customer experience customer loyalty customer retention

6 Benchmarks from Viewing a Survey of CMO Lenses of B2B Marketing

Sword and the Script

Another edition of the bi-annual survey of CMOs published by Christine Moorman , a professor at the business school at Duke University, was published at the end of August. I’ve read and written about the survey since about 2013 and have found it to be an interesting indicator of industry benchmarks. This time around survey polled 341 senior marketers – 95% of which hold the title of vice president or higher – to produce the survey.

5 Steps to Reconnect with Customers and Improve Customer Loyalty


It not only helps you assess how many new customers you’re gaining, but it also reveals how well you’re meeting the needs of your existing clientele and builds customer loyalty. The Importance of Improving Customer Loyalty. Customer loyalty should be one of your primary business goals.

30+ Customer Loyalty Statistics That Reveal Why Customers Come Back!


30+ Customer Loyalty Statistics That Reveal Why Customers Come Back [Issue-wise Break down]. Now since getting customers doesn’t seem that easy, we are here with some super interesting customer loyalty statistics to reveal what makes customers become loyal to a brand.

Martech stack + customer loyalty: What effect can tech have on retention?


Research published in the Nielsen Global Consumer Loyalty Survey has found that 33% of European consumers (36% in the US) say they love to try new brands, while a further 56% – although more loyal – also admit that they can ‘be moved to experiment.’. Loyalty is changing and it’s easy to see why. But, more importantly, a trusted brand can still be seen to build loyalty – even in the age of disloyalty.

What Data are Marketers Using for Loyalty Programs?

V12 Data

What Data are Marketers Using for Loyalty Programs? Loyalty programs incentivize your customers to shop at your stores and advocate for your brand. With so many options available consumers today, more brands are turning to loyalty programs as a way to keep good customers coming back.

Measuring the Pay-Off for Customer Loyalty

Measure Up Marketing

Let me take a minute to inundate you some commonly accepted facts about the impact of customer loyalty or the lack of it on an organization. Companies that lead their markets in customer loyalty generate operating margins of 13%, while laggards had margins of just 2%? These are good metrics but what they don’t do is tell us what business outcome they expect their investment in customer loyalty to impact. For example, is the focus of customer loyalty to increase repurchase?

The Four Best Online Survey Tools


Create various types of surveys; schedule them, email them, or have them appear based on triggering actions (e.g. Measure customer satisfaction, loyalty, and advocacy. Survey tools can be valuable in both the pre-CRM stage (asking questions of unknown website visitors to help with content, messaging, and design) and post-CRM phase (customer and prospect research). Website survey software that lets you lets you target questions to visitors anywhere on your website.

Survey 174

How to Build Customer Loyalty with Content Marketing


Ever wondered how to build customer loyalty with content marketing? But again the question arises: How building customer loyalty is possible with content marketing? Branding & customer loyalty both are long-term goals.

How to build brand loyalty that lasts

Sprout Social

Brand loyalty will build ambassadors and help you retain customers long term. Read on to learn how you can bring the concept of brand loyalty into focus through your marketing. What is brand loyalty and why is it important? When people strongly favor a particular brand over all the others, that’s brand loyalty. Noteworthy reasons for claiming brand loyalty included great deals, sales and above and beyond customer service. The long-term impact of brand loyalty.

Here’s How You Can Take Your Loyalty Program Global

Martech Advisor

In this article, Prabhu Kannan, SVP, Marketing Technology & Global Loyalty Delivery Leader, Epsilon talks about how brands are constantly reinventing themselves to remain current and cater to their customers’ rising demands, which is essential for the growth of the business.

How Travel Brands Can Improve Acquisition, Retention and Loyalty

Martech Advisor

What does it take to not only attract new customers in the increasingly competitive travel space, but also to retain these customers and nurture them along the path to loyalty? Loyalty. But they should also find ways to remind them of the value they are getting for their loyalty.

5 Ways Marketing Automation Enhances Customer Loyalty


Customer loyalty is a lost art of marketing, rediscovered. In the age of digital marketing, more emphasis is being put upon customer experience and customer loyalty. The renewed focus on customer loyalty is for a good reason. Marketing automation leads the customer loyalty revival. So how are leading brands use marketing automation to delight customers and earn the benefits of customer loyalty? What Is Customer Loyalty? Surveys. Imagine it’s 1953.

Data Privacy Day 2020: How to Safeguard Customer Data to Build Trust & Loyalty

Martech Advisor

Here are five practices to help you safeguard customer data and build customer trust and loyalty. Salesforce Research surveyed 6700+ consumers and business buyers for their second edition of the “State of the Connected Customer” report.

How to Use Content to Build Customer Loyalty and Retention

Crimson Marketing

According to 51% of survey respondents: “customer and prospect engagement and awareness are two of the top objectives for content marketing programs… Customer loyalty, increased leads, increased revenue, and thought leadership are additional program drivers.” Content creators can now think of themselves as publishers. Though this might sound a bit odd, it makes perfect sense. We’re telling stories through varied outlets and attracting readers.

How To Create A Brand Awareness and Conversion Survey


How To Create A Brand Awareness and Conversion Survey. A brand awareness and conversion survey is an efficient way of finding out what your business stands for to your audience. Such a survey helps a business keep track of its success rates and helps them nurture their clients.

Survey: 45% of Marketers Now Have a Unified Data Strategy in Place

KoMarketing Associates

Ascend2 recently conducted the “Using Data to Make Better Marketing Decisions Survey,” and statistics showed that the majority of marketers (45%) now have a unified marketing data strategy in place.

Survey 156

[UPDATE] 7 Customer Loyalty Programs That Actually Add Value


And if you’re like 65% of marketers, your company has implemented a loyalty program. But is your loyalty program working? According to the 2015 Colloquy Customer Loyalty Census , American households hold memberships in an average of 29 loyalty programs, but are active (meaning earn or redeem at least one per year) in only 12 of them. It’s time for marketers to look beyond convoluted rewards systems and offer actual value to customers using their loyalty program.

5 Ways to Boost Customer Loyalty With a Seamless Onboarding Experience


Here are five proven strategies to create a customer-centric onboarding process to boost your customer onboarding experience and loyalty. By building feedback loops like regular surveys into your customer interactions, you can gain essential insights and improve your service quality.

18 Customer Loyalty Program Software Options For Your Business

Referral Rock

This article is part of the “ Getting Started With Loyalty Programs ” section of our definitive guide dedicated to customer loyalty and loyalty programs. You may enjoy other articles from this section: Starting a Customer Loyalty Program. Customer Loyalty Program Ideas and Best Practices. Examples of Customer Loyalty Programs. Referral Vs. Loyalty Programs. Explore All of the Customer Loyalty Resources. The Loyalty Box.

 3 Ways to Break Your Survey Addiction

Martech Advisor

And this is why “The Survey” is the drug of choice for CX. Must mean it’s time to launch another survey in your Voice of the Customer (VoC) platform, right? We’ve all received an annoying survey that asked 40 questions about a simple transaction.

Customer Experience Key to Consumer Loyalty

V12 Data

Customer Experience Key to Consumer Loyalty. Customers no longer base their loyalty on price or product. According to a recent survey by Adobe, respondents named the following as the biggest challenges: 4% – Developing the necessary capabilities inside the organization to design, deliver and monitor the customer experience. In addition to customer experience, the CMO Survey study also examined other areas such as social media.

How To Create A Brand Awareness and Conversion Survey


How To Create A Brand Awareness and Conversion Survey. A brand awareness and conversion survey is an efficient way of finding out what your business stands for to your audience. This blog will explain to you the step by step process of creating a brand awareness and conversion survey using Outgrow. Such a survey helps a business keep track of its success rates and helps them nurture their clients. A post-service survey form helps engage the customers.