How to analyze customer sentiment to improve customer experience
Sprout Social
NOVEMBER 8, 2023
It helps you understand the nuances of emotion that drive satisfaction, loyalty and advocacy. For example, if your app’s review section is quiet after a new update, sentiment analysis might reveal users are unimpressed, not overjoyed. A viral post can make you popular, while a critical tweet can spark backlash. Here’s how.
Let's personalize your content