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Here’s the Answer: The SnapApp Knowledge Base

SnapApp

This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Read on to find out how to access the Knowledge Base, its sections, and what to do if you still can’t find an answer. Let us know!

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5 Ways to Revolutionize Your CX Strategy with AI

Marketing Insider Group

This makes it easy for them to identify ”hot spots” of friction that demand attention on the quality of interactions between agents and callers. Use Natural Language Search & Generative AI in Your Knowledge Base Natural language processing has been around for many years. But it, too, has older roots.

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Creating customized documents with a line item breakdown, images, and a signature capture makes it easy for your customers to commit on the spot. Use knowledge base articles on how to sell and Trailhead , Salesforce’s free self-paced learning platform, to help your field service technicians get up to speed.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

The “customizable” is key in this, as customers can often spot a template email a mile away, especially those in B2B spaces. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve.

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6 simple automations every B2B organization needs to have

Martech

You can spot patterns and sentiments in their responses with some AI-based analysis. To get the full details, check out HubSpot’s knowledge base section on the topic. That’s the perfect time to check in with an automated survey. It’s about understanding their experience, not just collecting numbers.

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Cross-Selling and Upselling: The Ultimate Guide

Hubspot

CSMs can cross-sell and upsell when they spot an opportunity further down the line with a customer — once they've already purchased the initial product. Blog posts and knowledge base content also provide compelling ways to start the cross-sell or upsell process. Customer Education.

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Customer Support: How AI is Changing the Game

Biznology

In addition to checking Knowledge Bases, agents can run ticket tag searches to find solutions. Instead of just doing spot checks, AI can analyze subtle messaging. AI provides advanced sifting that can automatically tag, categorize, and index tickets for reference. This reduces errors and builds stronger databases.