Vidyard

APRIL 28, 2017

Most customers share these sentiments and with the ubiquity of instant customer service options from live-chat to SMS, email, voice, and social, customers have been trained to expect things to just work and if they don’t, they want immediate, seamless support. For most of us, it’s rare. Help becoming more educated.

Paid Search Agency 110

Paid Search Agency Video Marketing SMS Knowledge Base 110

Mailmunch

APRIL 6, 2021

Customer self-service portals – complete and detailed FAQ pages. Consumers want support to be provided on every possible channel: via call center, website, SMS, social media, email, live-chat and knowledge bases. The same applies to customer service – they expect omnichannel customer support as well.

Paid Search Agency 59

Paid Search Agency Marketing Automation Services Work Management Automation 59

TrustRadius Marketing

SEPTEMBER 20, 2022

10 Email and SMS automation Customer support API integrations Usability Implementation Scaling costs User interface Bright Pattern Contact Center 10/10 Customer support Value for price Contact center features Usability Integrations Training videos Customer.io You can also personalize the self-service portal to help customers find answers.

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Marketing Management 98

Salesforce Marketing Cloud

DECEMBER 5, 2023

No matter how your customers contact you — chat, phone, email, SMS, or social media — your support team will have the customer data and tools they need to efficiently solve problems right away. Self-service options like a customer portal, help center, or chatbot, offer 24/7 support.

Work Management 104

Work Management Marketing Management Customer Satisfaction Knowledge Base 104

Salesforce Marketing Cloud

JANUARY 11, 2022

Use chatbots to automate routine customer requests on SMS, WhatsApp, and Facebook Messenger. Self-service channels include your help center, FAQ page, knowledge base, and an authenticated customer portal. With portals, customers log in to access their information, such as past purchases.

Work Management 98

Work Management Marketing Management Advertising Channels Service 98

Salesforce Marketing Cloud

MAY 18, 2023

A contact center is a customer service hub that provides a variety of communication channels, including phone, email, social media, chat, SMS and messaging, video conferencing , screen sharing, and more. Then self-service , SMS, and phone are critical for your contact center. What is a contact center? Are you a utility company?

Contacts 52

Contacts Marketing AI Budget Programs Work Management 52

TrustRadius Marketing

SEPTEMBER 1, 2022

Premium allows teams templates, custom workflows, and a client portal so you can manage their customer experience easier. The plan still goes further and provides you with full HR support like employee reports or a company knowledge base. It’s designed to help a team keep track of the daily workflow.

Enterprise Management 98

Enterprise Management Marketing Automation Services Work Management Marketing Management 98

TrustRadius Marketing

SEPTEMBER 1, 2022

Common ways for buyers and sellers to communicate include: Company apps Email Phone Social media SMS Live chats on your websites Third-party messaging apps. A self-service portal allows customers to manage their accounts by themselves. As a business, you should be prepared to communicate with your customers across many touchpoints.

Marketing Automation Services 98

Marketing Automation Services Work Management Marketing Management Ideal Customer Profiles 98

Convert

MARCH 21, 2023

Customer support: Knowledge base, email support, live chat, FAQs, and phone support are all available. Other conversion-driving features: User digital journey analysis and conversion funnel tracking and analysis Data privacy: GDPR, CCPA, SOC 2 Type 2 compliant. You control the data FullStory captures and stores.

Comparison 52

Comparison Budget Programs Tools Marketing Analytics Tools 52

TrustRadius Marketing

NOVEMBER 2, 2022

24/7 US-based customer support. Multi-level portal administration. Portals – Curate collections and create personalized brand experiences. GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Martech

FEBRUARY 25, 2022

Automated journey programs enables marketers to execute at scale automated, multi-step campaigns across the entire customer journey (email, SMS, mobile push, social, web). SMS campaigns reach customers quickly with personalized, targeted messages. ActiveCampaign. Dotdigital. A screenshot of Dotdigital’s platform (via Dotdigital).

Marketing Automation Services 120

Marketing Automation Services Enterprise Management Work Management Marketing Management 120

TrustRadius Marketing

NOVEMBER 2, 2022

24/7 US-based customer support. Multi-level portal administration. Portals – Curate collections and create personalized brand experiences. GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

24/7 US-based customer support. Multi-level portal administration. Portals – Curate collections and create personalized brand experiences. GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52