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This week’s roundup of AI-powered martech releases

Martech

AI Orchestration powers campaign and journey testing with dynamic next-best-action optimization across channels and customer touchpoints. The release includes AI HTML5-Asset Generator, AI Marketing Copy Generator, Enterprise Catalog Image & Video Generator, Multi-Variant Manager and Digital Asset Traceability.

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Best practices for automating your contact center Get started with contact center automation Modernize your contact center The right mix of customer service channels and tools can help you become more efficient and improve customer satisfaction. What are the benefits of contact center automation?

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Using Slack for Internal Communication: How to Leverage the Application for Maximum Results

Trade Press Services

The cloud-based tool focuses on the implementation of channels or “workspaces.” These are multi-modal, real-time chat rooms that can integrate with other applications and functions. Key features of the platform include: Channels : These spaces allow users to organize conversations by team, topic or project.

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This week’s new AI-powered martech products, platforms and features

Martech

New Contact Center features include: Topic Analysis aggregates call transcript data from the contact center and models trends succinctly for business analysts; Agent Answers listens and acts as a real-time coach for the human agent, surfacing knowledge base articles and helpful information. Five9’s Agent Assist 2.0

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5 Benefits of Omnichannel Customer Support

Televerde

It needs to be offered through the channels that best serve their unique audiences. Omnichannel customer support differs from traditional multichannel customer support in that it doesn’t just offer multiple customer support channels, it integrates them into a seamless, personalized experience. The answer? Omnichannel customer service.

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78 Customer Engagement Statistics

Zoominfo

77% of strong omni-channel companies store customer data across channels, compared to 48% for weak omni-channel companies ( source ). 77% of strong omni-channel companies store customer data across channels, compared to 48% for weak omni-channel companies ( source ). Successful Customer Engagement.

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B2B Appointment Setting In A Nutshell

Only B2B

It’s a multi-step process that involves interacting with a qualified sales lead, nurturing them throughout their customer journey until they reach the tight end of the funnel, and finally scheduling an appointment that will be handed over to a qualified sales professional to close. ” Incorrect. Procedure of Appointment Setting.