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Cintell

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All customers matter. Learn how to make the most of them.

Cintell

That’s the message in a new book by Wharton marketing professor Peter Fader and Sarah Toms, executive director and co-founder of Wharton Interactive. But they all matter for businesses that want to make the most out of them.

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Want to Deliver an Outstanding Customer Experience? Read On

Cintell

There is a need to focus more on the customers and the experience they have during every interaction made with a company. Such customers speak highly about their interaction with a brand and want to return. Develop a set of principles to stick to while interacting with the customers. Attend to the needs of your customers.

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All customers matter.Learn how to make the most of them

Cintell

That’s the message in a new book by Wharton marketing professor Peter Fader and Sarah Toms, executive director and co-founder of Wharton Interactive. But they all matter for businesses that want to make the most out of them.

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The Right Customer at the Right time

Cintell

Identifying, interacting and engaging with the right customer, at the right time, with the right messaging in the right place will optimize your commercial activities to win and keep winning in your marketplace.

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Should your B2B Marketing Plan Include Company Personas?

Cintell

The sales process has evolved into a truly collaborative interaction where both seller and buyer come to the table equipped with information. It’s time to consider the role that company personas can have in improving our understanding of target accounts, and what that means for the marketing and sales activity designed around them. .

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Magpies and 4 Other Things I Heard at the Inaugural SiriusDecisions Technology Exchange #SDTechX

Cintell

Collaborate with sales, and seek feedback from sales on the type of personas they’re interacting with, so they may leverage persona knowledge in their conversations. Personas are not one and done activities. We must validate persona attributes and “iterate, iterate, iterate!”.

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Live Blogging from the SiriusDecisions Forum on Operationalizing Personas

Cintell

Marketing operations professionals play a large role in ensuring effective inbound and outbound interactions by matching persona-based attributes with individual contacts. The role of portfolio marketing should own persona creation, defining the target segment, buyer need, and building out context to share insights with other teams.