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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

The global airline industry is growing at a lighting pace with nearly 8.2 In 2018, the airline industry managed some 4.4 But as we step into the fourth industrial revolution –Artificial Intelligence, air travel could soon become the most rewarding experience, even for economy class travelers. Researchers like Y.

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Employee Advocacy- Are You Leveraging Your Employees’ Influence?

Onalytica B2B

We know all too well that word of mouth marketing (WOM) is by far the most effective form of marketing, and we also know that customers are turning to social media to aid in their decision making process, so why doesn’t brand advocacy have much greater emphasis? Employees will seem immersed within the industry. Lead by example.

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Why Your B2B Business Needs a Customer Loyalty Program

The Lead Agency

If a customer becomes part of something positive, memorable and walks away satisfied, they are 14 times more likely to return for another purchase, spread WOM, share their data, or re-engage with the brands in other ways. B2B companies are definitely not exempt from this rule. Tiered incentives. Transaction-based value propositions.

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3 Types of Audiences That Drive Word of Mouth Marketing Success

Convince & Convert

If you’re a social media marketer, then odds are you’ve heard of word of mouth (WOM) marketing. However, the path to WOM mastery doesn’t happen overnight. If you don’t focus on a hyper-relevant audience, your WOM efforts won’t be nearly as successful. Engage Your WOM-Driving Audiences. Image via BigStockPhoto.com.

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How to Sell Smarter Using Social Insights

Convince & Convert

Social data can be used to discover a brand’s voice, perform market and audience research, and determine how effective a future campaign will be. Insightpool has pulled together industry Word of Mouth power rankings to compare the success of each brand on Twitter. Discover what your audience didn’t respond to. Forget Focus Groups.

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Word of Mouth Marketing: The Original Employee Advocacy

EveryoneSocial

Below are brief explanations of how employee advocacy enables various aspects of your business that already depend upon WOM interaction. But I’d wager most of our careers began, and are perpetuated through none other than WOM-magic (I guess we can add the second-M back in again). Hiring with Employee Advocacy & Word-of-Mouth.

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Influencer Marketing Strategy: 4 Influencer Outreach Steps

Markempa

Proactively building relationships with influencers and industry experts is a powerful way to generate demand and leads, and positive word of mouth (WOM). Step 1: Target — Map out the key players, experts, and opinion molders in your industry. Research them, their companies, and their clients or customers – markempa.