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Using Industry Research to Fuel Category Leadership

Heinz Marketing

In other words, you should aim to get your foot in the door in a space your target audience already operates and looks to grow their knowledge base. Some try to carve a niche in their category and one of the best ways to generate interesting and relevant content is by regularly doing industry research.

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Why Content Curation is Essential for Service Based Industries

Scoop.it

From topic research to consumer behavior analysis to outlining, drafting, and editing, there’s a lot of work to do. If your marketing team has been feeling the pressure lately — or if you’re pressed for time — content curation can be a godsend for your service-based business. But here’s the deal with content creation.

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5 Ways to Revolutionize Your CX Strategy with AI

Marketing Insider Group

This is particularly the case in the industrial economy, but it also continues to increase in the professional services world. There are already countless examples of this in consumer-facing industries. Use Natural Language Search & Generative AI in Your Knowledge Base Natural language processing has been around for many years.

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ANNUITAS Launches Its GTM Advisory Service to Help Go-to-Market Organizations Continuously Improve Execution and Performance

ANNUITAS

Our team has guided more than 100 enterprise go-to-market transformations across cybersecurity, ed tech + training, financial services, health + life sciences, manufacturing + industrial, technology and travel – with great results. No other research and consulting firm has our unique base of insight and experience.

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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce Marketing Cloud

But according to recent Salesforce research, only 58% of service organizations report using this technology. For example, automation can help your support teams by answering simple questions, providing knowledge base recommendations, or automatically routing more complex requests to the right agent. In two words: generative AI.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Some industries attract more complaints than others. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. Still, research shows a third (33%) of consumers would consider giving a company a second chance if they felt the brand sincerely tried to resolve the issue.

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Win as One: The future of financial services teams 

Seismic

We’ve partnered closely with industry giants, sharing our expertise and developing technology and plans that address the unique needs of Financial Services clients. Teams have access to cutting-edge learning resources, ensuring they remain at the forefront of industry and organizational knowledge.