Remove satisfaction small-business
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Build Trust and Loyalty: The Importance of Brand Authenticity for Your Business

Vision Edge Marketing

In fact, 70% of B2B buyers cite company reputation as the most influential factor when choosing with which company to do business. Authentic branding can help B2B companies differentiate themselves from their competitors, establish trust and credibility with their customers, and increase customer loyalty.

Loyalty 198
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HubSpot vs. Pardot: If, How, And When to Make the Transition

SmartBug Media

If the one your organization has chosen doesn’t scale as your business grows, it might be due time to make a switch. Understanding each platform’s features and limitations and whether those are aligned to your specific business needs is critical, especially when the lift to move from one platform to another can be resource heavy.

Hubspot 98
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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

It’s the only way you can boost your customer satisfaction levels. Image via Sprout Social It’s a solid reason for businesses big and small to use social media management tools that can help you track and manage customer messages better. Most of these individuals prefer messaging a business to other forms of communication.

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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. Every business can benefit from customer feedback—but how can your business listen to your customers’ voices and turn that feedback into the benefits described above? We’ve got all the tips you need.

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A Tale of Two Sittings: Best of Times with HubSpot and Teradata

Customer Experience Matrix

I was barely home from Vegas before I headed up to Boston for HubSpot ’s Open House, a small event for primarily for business partners. HubSpot’s main user conference is the INBOUND show in September. It’s solid but not flashy, which is a pretty good summary of the Teradata style. No jousting there, either.) Fair enough.

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Why Customer Feedback is Valuable and 5 Tools for Collecting It

Navigate the Channel

It’s given to you from your most-valuable business asset, your customers. As HubSpot advises, if you never ask for customer feedback, you’ll never understand what drives customer satisfaction. Customer feedback is a valuable gift that can help you understand what drives customer satisfaction and create customer loyalty.

Tools 65
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8 Help Desk Metrics to Supercharge Customer Support

Televerde

Key Takeaways: Help desk metrics help you monitor the daily and weekly productivity of your teams Measuring how quickly and efficiently your agents respond to issues directly reflects your customer satisfaction rate. Efficiently resolving issues improves the customer experience , which is a priority for over 45% of businesses.