The B2B Research Blog

Business volunteering – people or profits?

The B2B Research Blog

Our goal with this project was to help charities attract more volunteers from the business community, and to help businesses implement a more successful volunteering strategy. Last year we started a volunteering programme here at Circle.

Understanding brand personality through projective techniques

The B2B Research Blog

That’s why in market research we often use projective techniques (also referred to as ‘enabling techniques’) to help tease out a brand’s perceived personality. This reveals key brand associations and does so in a manner which helps those managing the brand to envision where the brand is and needs to be. Most brands have a set of human traits associated with them – a brand personality.

Trending Sources

B2B market research – 10 unique features

The B2B Research Blog

The findings garnered from desk research can help to frame a good qualitative interview and a thorough focus group can help provide relevant answer options for a quantitative survey. Is B2B market research really that different from B2C? Well in a nutshell, yes.

Driving action from a customer satisfaction programme

The B2B Research Blog

This will help to build a customer-centric culture and contribute to improved performance through a mass of small, spontaneous actions. Most companies have a customer satisfaction research programme in place, but not all are made equal. Some are active agents of change – they spur the organisation to act, building stronger customer relationships, boosting customer loyalty and ultimately improving commercial performance.

8 Ways to Create More Effective Lead Generation Programs

Explore key areas you should focus on with your content syndication strategy in order to help you get the attention of your target audience and build trust

SME marketing channel preferences revealed

The B2B Research Blog

And there are six specific learnings – outlined below – which will help ensure marcoms have the best chances of breaking through. There are 1.3 million of them, they generate half of the UK’s GDP and employ 60 per cent of the private sector workforce. Moreover, they’re big buyers of B2B products and services. Just ask Sage who’s built a £1.4 billion business on the back of them. SMEs are a potentially significant opportunity for many B2B marketers then, but how best to open a conversation?

SME 64

The seven R’s of thought leadership

The B2B Research Blog

Not “I want to tell you about me…” but “I’d like to share something that could really help you…”. Thought leadership content gives you fuel for social media activity and helps form relationships early in the buying cycle. Thought leadership. Everyone’s claiming it but, by very definition, only a handful ever delivers. So how do you ensure that your content marketing strategy positions you as one of the few? .

Shape the B2B Barometer

The B2B Research Blog

Second, to identify the challenges faced by the marketing community so that trade bodies which support the study (The BMC and IDM) can help to address these. Or perhaps you feel there are some gaps which need filling – questions which if answered would provide you with a useful comparator or help to benefit the whole marketing community. The B2B Barometer has been a consistent feature of the B2B landscape since 2009. Now it’s evolving and you can shape its future.

Who owns your brand? B2B brand perceptions research

The B2B Research Blog

After all, they’re often responsible for delivering the brand experience so understanding their perceptions helps make brand aspirations a reality. Your organisation doesn’t own its brand. It can shape it, manage it, but never own it. That’s because a brand is not what an organisation says it is. It’s what the market believes it to be. It’s a perception developed through the sum of an individual’s experience.

Three reasons B2B marketers should care about sustainability

The B2B Research Blog

In both of these examples clients are looking to us for help. They want us to challenge them and ourselves, they often want us to advise them, but above all they want us to be their trusted partner who will help them deliver on the sustainability challenges that we all share. . In the latest in my series of interviews with today’s leading business thinkers I spoke with Thomas Jelley, Corporate Citizenship Manager at support services giant Sodexo.

An interview with Jaakko Alanko: MD, Alanko Consulting

The B2B Research Blog

It’s whatever enhances your understanding of these and helps you get into true insight, which then drives the operation creatively and strategically and tactically. But I also want to help companies service and look after their customers better with appropriate offerings, better sales people and the right behaviours. Every month David Willan interviews leading experts from the world of marketing and B2B.

Better B2B segmentation: Four steps and a case study

The B2B Research Blog

At this point, firmographic variables like company size and industry sector become relevant again as each segment can then be profiled on this basis to help targeting. Last week I was invited to join The Network of Aspiring Woman, Birmingham Group. I was tempted. After all, “ it’s where networking feels like a party ”. However, I declined for two reasons. I live in London. I’m a man. Clearly the Network’s execution fell short, but their strategy seems smart.

SME 15

Not how you fly, but how you serve

The B2B Research Blog

What does the power of national identification bring to the airline in each market it serves, and how could that knowledge be leveraged to help position the airline and its service to best effect?

Measuring the service experience

The B2B Research Blog

I’ll just call the operator’s help desk and get back online. Does your business have a service element? Do you measure customer perceptions of the experience? If so, you might want to take a quick look under the bonnet. Let me share a story. It sounds far-fetched, but is true. Recently I took a holiday. Not one to ever fully turn off though, I needed my smartphone. Sadly, it too had decided to take a vacation. No calls. No emails. “No No problem” I thought.

An interview with Stephen Cheliotis: CEO, Centre for Brand Analysis

The B2B Research Blog

It’s vital for not only helping to secure consumer trust, it’s also vital to other stakeholder groups too. Every month David Willan interviews leading experts in from the world of marketing and B2B. This month David interviews Stephen Cheliotis, Chairman of the Superbrands Expert Councils and Chief Executive of The Centre for Brand Analysis (TCBA). Stephen offers some fascinating insights into the world of B2B brands.

B2C 6

How to create a Customer Happiness Index

The B2B Research Blog

Cascade results throughout the organisation in an easily digestible format to foster cohesion and help develop a customer-centric culture. In my last post I put forward the idea that every business should measure its performance against a stakeholder ‘Happiness Index’ with a particular focus on customers. As the customer’s voice within the organisation, responsibility for this index lies at the marketer’s door.

Understanding brand personality through projective techniques

The B2B Research Blog

That’s why in market research we often use projective techniques (also referred to as ‘enabling techniques’) to help tease out a brand’s perceived personality. This reveals key brand associations and does so in a manner which helps those managing the brand to envision where the brand is and needs to be. Most brands have a set of human traits associated with them – a brand personality.

Driving action from a customer satisfaction programme

The B2B Research Blog

This will help to build a customer-centric culture and contribute to improved performance through a mass of small, spontaneous actions. Most companies have a customer satisfaction research programme in place, but not all are made equal. Some are active agents of change – they spur the organisation to act, building stronger customer relationships, boosting customer loyalty and ultimately improving commercial performance.

How to measure customer satisfaction in B2B markets

The B2B Research Blog

This will arm you with some valuable hypotheses and the process of involving internal stakeholders will help you to drive action at the back end of the research. How do you measure customer satisfaction in B2B markets? What questions should you ask in a customer satisfaction survey? Fair questions, but first ask yourself this: should you measure customer satisfaction? It’s counter-intuitive, but in B2B markets sometimes customer satisfaction doesn’t actually matter.

Air Cargo News: Interview with Circle’s Andy Booth

The B2B Research Blog

Circle has been employed to undertake a comprehensive review of the company’s customers, which is being used to help shape products and services. Airfreight can be a bit behind the times in terms of service quality, relationship building and loyalty, but through sensitive customer and market research we can offer lots of ways to help it catch up.”. I recently had the pleasure of being interviewed by legendary aviation journalist Peter Conway for Air Cargo News.

The Ministry of Happiness

The B2B Research Blog

Helping create wealth is an important part of this. “[GNP] measures everything…except that which makes life worthwhile” said Robert Kennedy. Forty years on David Cameron has picked up Kennedy’s idea and instructed government statisticians to begin measuring quality of life in psychological terms. . In a nutshell the idea is this. Government has many roles but its core goal is to ensure the happiness of citizens. After all, money buys a better standard of living.

Are B2B marketers neglecting their brands?

The B2B Research Blog

It helps drive customer loyalty. Every so often it’s healthy to reflect. To identify learnings in success and take a pat on the back; to re-classify disappointments as valuable experience; then to focus on future ambitions with renewed energy. In doing so it’s sometimes useful to have a catalyst which supports the thought process. That’s why in early 2009 Circle Research, in conjunction with ABBA and The IDM, launched The B2B Barometer. .

17 Helpful SEO Tools and Tool Reviews

Webbiquity

Which SEO tools are most helpful in conducting a site audit? Helpful SEO Tools. Ian Cleary (again) explains how to use Google’s free tools to help out with SEO efforts; not just the obvious ones (e.g.,

Review 106

How Does Content Marketing Help with SEO?

Webbiquity

Efficient use of meta data, URL addresses and sitemaps all fall under this category and can help to naturally increase your chances of naturally appearing high in search results. Guest post by Sam Allcock. Content marketing and SEO are often written about and addressed separately.

SEO 124

Help Google help you optimize your content for search

Biznology

The post Help Google help you optimize your content for search appeared first on Biznology. It’s really hard to get Google’s attention.

How Content & SEO Marketers Can Help Each Other Be Successful

ScribbleLive

These three tips will help content marketers and search engine specialists help each other. It’s just as interesting and helpful to a reader who found it in January as it will be to a reader who stumbles upon it in November. Content that is original, contains helpful information, is highly engaged with and attracts links from third-party sources are valued when it comes to doling out rankings.

SEO 72

3 Insights to Help Build Your Unified Customer Database

Customer Experience Matrix

The goal was to assess the current state of customer data unification and, more important, to start exploring management practices that help companies create the rare-but-coveted single customer view. But it’s a rich set of data so this post will highlight some other helpful insights.

How Video Helps Sales and Marketing Alignment

Vidyard

Marketing will produce valuable assets for the sales team to distribute, while Sales will request specific campaigns or promotions to help them reach more accounts. Marketers can help craft the story and make sure it stands out.

Help 73

10 Ways CMOs Can Help Grow Their Companies

Modern Marketing

Whether you are in startup mode or your brand is fully established, your overall goal as a CMO is to help grow it into something bigger that solves problems for more people and provides a greater source of revenue and profitability as a return on the investment of your time and money.

Help 92

8 Helpful Resources for Creating Beautiful Infographics

Hubspot

Not only do they make content more sharable -- 40 times as much -- but they help us retain information. 8 Helpful Resources for Creating Beautiful Infographics. Here's one that helps non-profits visually communicate highlights from an annual report: 4) Easel.ly.

8 Questions to Help You Decide if Your Content is Good Enough

The Point

Here are 8 simple questions to help you decide whether that content is good enough. Does the topic help to qualify the prospect as someone suffering from a problem or pain point your product/service can solve? What’s the problem or challenge that your content purports to help address?

5 Email Metrics to Help Diagnose Your Mistakes

Act-On

Analyzing email metric reports is an excellent way to help review and sometimes diagnose issues with your targeting, data, or even deliverability. This metric will help tell you the mailable status of a list, each time you send.

Email 115

How Big Data and Marketing Analytics Help Sales

Crimson Marketing

How to use Big Data to help sales. By listening to what information buyers have access to, and studying buyer behavior through B2B marketing technology, CMOs and their marketing teams are in a position to help the sales team directly.

6 Must-Have Types of Customer Help Content

Vertical Response

Helpful content is, of course, an important part of marketing your business. Customer help content may be something you’ve thought about, and maybe even created some. But don’t put off creating help content for too long as it can be a time saver for you and your customers.

Help 40

21 Questions To Help You Define Your Content Marketing Strategy

B2B Marketing Insider

My mission was: To help businesses of every size to improve their marketing efforts through better stories that connect with people. To help brands scale their content marketing efforts so they can reach their customers in an affordable way by earning their attention instead of buying it.

How Location Analytics is Helping Retailers Reinvent Themselves

Content Standard

This in-store interaction offers great value: It can help consumers find what they’re looking for and even save money in the process. The post How Location Analytics is Helping Retailers Reinvent Themselves appeared first on The Content Standard by Skyword.

New Tool Helps Marketers Use Email Deliverability Data

Modern Marketing

Email Deliverability is one of the most important, but also one of the most overlooked and misunderstood aspects of email marketing. Just about all RFPs that go out in our industry contain multiple questions about deliverability.

Two questions to help you find the value of marketing

grow - Practical Marketing Solutions

In the cyclical and long-sales-cycle world of enterprise B2B sales (where I spend much of my time today), these metrics are often more helpful than revenue trends: Branded searches. By Eric Wittlake, {grow} Contributing Columnist.

Metrics to Help You Track Brand, Demand, and Expand

Act-On

His monthly magazine, annual Poor Richard’s Almanac and various other printings all served to establish him as an authority and help grow his printing press business. It was educational, with the goal of helping farmers be more successful … the quintessential definition of content marketing.

51 Essential Email Marketing Tips to Help Marketing Automation

B2B Marketing Insider

The post 51 Essential Email Marketing Tips to Help Marketing Automation appeared first on Marketing Insider Group. Marketing automation tools save marketers a lot of time – but there are so many more benefits beyond that.

Help 83