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How influencers and content creators are reshaping brand strategies

Martech

Transparent discussions about budgets, payment terms and expectations are foundational to a successful partnership. Moreover, contracts are crucial in defining the scope of work, deliverables, timelines and legal rights, including intellectual property rights and usage permissions.

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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce Marketing Cloud

Some companies are AI-ifying their products without doing the hard work of removing bias, providing transparency, and ensuring customer data is 100% protected. In every interaction, governance policies and permissions are enforced to ensure only those with clearance have access to the data.

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Web analytics is badly broken 

Martech

And it’s causing a big rethink on the viability of web-based analytics — a category caught in the crossfire between government regulators, Big Tech and our own moral dilemma about how much we should be tracking people. The reason for this is one word: privacy. But it’s not only Big Tech changing the game.

Analytics 122
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2 important ways to build customer trust and brand equity with data

Martech

Brands have to be proactive about the privacy concerns their customers have by being transparent in two important areas — customer experience (CX) and data collection and enrichment. Customers and stakeholders expect brands to be transparent about what data is being collected and for what purpose. It all comes back to experience.

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Tough times increasing consumers’ desire for reliable, trustworthy companies

Martech

74% of customers say communicating honestly and transparently is more important now than before the pandemic. Honest and transparent communication topped the list, followed by responsible use of customer data, treating customers as people – not as numbers, and resolving issues and communicating proactively. Used with permission.

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Data Privacy Terminology 101

Zoominfo

Data Governance. Data governance signifies how businesses intend to use data. Consent is an individual’s permission to process that person’s information in a specific way. Data privacy is different from data security , which refers to the technical measures businesses take to prevent unauthorized access to information.

Privacy 130
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Unlocking Trust and Authority: A Blueprint for Successful Employee Advocacy in Financial Services

Oktopost

Unlike other industries, the financial sector operates under the watchful eye of regulatory bodies such as FINRA, SEC, IIROC, FCA, and PRA, imposing strict guidelines on communication and transparency. The platform also features governance roles and permissions, enabling your business to limit who has access to which social media data.