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Customer Experience Matrix

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Send in the Clouds: Martech Moves to Cloud Platforms

Customer Experience Matrix

This followed the previous week’s rumor that Google-parent Alphabet is consideringan offer for Salesforce-competitor HubSpot , and came the same week as a slew of partnership announcements tied to Snowflake’s Marketing Data Cloud Forum. Cloud database vendors including Google and Snowflake are expanding into marketing applications.

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Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

Processing/Same: both built and purchased systems depend on effective requirement definition, another critical task that can consume substantial project resources. This is especially helpful if the targets are legacy systems that are difficult to work with.

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Advertisers Must Help Marketers To Build Relationships

Customer Experience Matrix

The article also mentions efforts by Google and DoubleClick to create online exchanges for advertising purchases, and suggests these may also face resistance from media companies. Even an amateur cynic would suspect the networks’ real concern is that an auction would result in lower prices. This doesn’t mean auctions are useless.

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Martech in the Apolocalypse

Customer Experience Matrix

It’s people’s concerns about being tracked that leads Chrome, Safari, Firefox, and every other major browser to block third party cookies, although you all know that Google just deferred that on Chrome yet again. And privacy is just one of the challenges that Google, Facebook, and other Big Tech companies like Apple and Amazon.

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Marketing Automation Vendor Consolidation: Lessons from History

Customer Experience Matrix

Decision Software has remained a small company while Aprimo is most successful in B2B marketing resource management. Speaking of small business suppliers, Google and Intuit are long-shot contenders. I had a conversation today with one vendor who argued that success still depends mostly on helping new users get value from their systems.

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Infusionsoft Pushes the Right Buttons for Small Business Marketing

Customer Experience Matrix

It was a helpful conversation for a few reasons. Typical clients are selling business services such as training or consumer services such as landscaping, dry cleaning, legal help and niche publishing. features to help generate initial Web leads. But it’s an excellent resource for people who need help in getting started.

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HiveFire Curata Cuts the Work in Content Aggregation

Customer Experience Matrix

You don’t need a special tool to scan the Internet: a simple Google Alert or Twitter search will do that for free. Because the system is hosted by Curata, it can be set up and maintained without help from the corporate IT department or Web team. The trick to making this work is efficiency.