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Customer Experience Simplified

Modern Marketing

According to Gartner, 89% of all businesses will compete on customer experience this year. 97% of global consumers cite customer service as important in their brand choice and loyalty. Three out of four people have spent more with a company because of a history of positive experiences.

10 People You Should Follow on Twitter if You’re in Marketing

Act-On

If you’re able to sift through the junk on Twitter to get to the gold, you’ll find yourself in a great position to create digital relationships, get first-hand information from thought leaders, and stay on top of all things marketing.

Cross-Channel Marketing and How to Not Lose Sight of the Customer

Modern Marketing

By knowing each customer, store clerks could easily ask the right questions, offer the right products, and provide the right experience for each individual. By starting with customer data and moving out from there, marketers can positively impact all areas of the business.

The Rise of Virtual Reality and What It Means for B2B Marketers

Act-On

In fact, Gartner predicts that virtual reality marketing is positioned at a vital transition point, at the beginning of the growth cycle. Key takeaway: Leverage VR to let prospects feel like they’re actually experiencing your products – without visiting a physical location.

10 Customer Experiences You Need To Deliver Today

B2B Marketing Insider

consumers would pay more for a product or service to ensure superior customer experience. 44% of consumers consider customer loyalty to be a relic of the past (Source: Avaya and BT Research). The customer experience is your next competitive battleground. Are you prepared to win it?

6 Essential Skills Every CMO Should Have in 2015

Hubspot

What was once a position reserved for creatives and strategists has evolved to include technical aspects and data science elements. It’s now a real-time currency used to shape the design and delivery of your product. Let’s face it—Chief Marketing Officers have it rough.

CMO 37

4 tips for generating more return business in any industry

Biznology

Gartner has found that for most brands, 80% of your future income will come from your existing customer base. However, what many companies fail to realize is bonus programs don’t entail giving away your product for free.

7 Essentials of Your B2B Customer Self-Service Strategy

LEADership

That is a prediction 1 by analysts at Gartner, Inc. The actual sale itself goes through a fine filter of several decision makers with their own, hard-nosed wish lists of what they want the purchased product or service to deliver. Building customer loyalty is anything but an easy task.