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Will the EU disrupt AI-powered customer support?

Martech

With customer support, service and experience managers rushing to embrace generative AI and increase the deployment of AI-powered conversational tools (so far, much more text than voice), here comes Gartner with a prediction: By 2028, the E.U. will mandate “the right to talk to a human” in customer support and service interactions.

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What inflation’s cultural impact means for marketing

Martech

Kate Muhl, a consumer insights expert and VP, analyst at Gartner, shared this insight. The 2023 Gartner Cost-of-Living and Price Sentiment survey revealed the following: A third of households reported financial hardship due to price increases with the most impact felt by low and low-to-middle income households.

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Why Marketing Needs to Own Demand Generation Right Out of the Gate

Webbiquity

Compare this to the definition of lead gen offered by Gartner. In the relay race, the sequence of activities involves passing a baton from the incoming runner to the outgoing runner, who may have started accelerating 10 meters earlier. “Demand generation spans the entire buyer’s journey. Timing is critical.

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Gross Sales vs. Net Sales: Understanding Key Differences

Salesforce Marketing Cloud

Just 45% of sales leaders have high confidence in the accuracy of their forecasting (including their projection of gross and net sales), according to Gartner. Not everyone is a born financial analyst, so don’t feel bad if you’re not entirely sure — you’re in good company.

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Brands’ cost-cutting moves are costing them customers

Martech

Nearly two-thirds of customers (62%) say they’ll stop buying from brands who do this, according to a new Gartner report. W]e aren’t stupid … and it just makes us mad,” said Sandi, a baby boomer with household income between $25,000 and $50,000, quoted in the report.

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The latest in AI-powered martech releases

Martech

Thirty-five percent of chief revenue officers plan to establish a generative AI operations team in their go-to-market organization by 2025, according to Gartner. And businesses are eager to get them. Sequel.io’ s Sequel AI turns live video into B2B content.

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Introducing Edge Cloud: Provide buyers optimal web store speed and privacy

Sana Commerce

With the ability to block incoming traffic from unwanted sources, your business gains peace of mind and trust from your customers. NGWAF (only available for Advanced packages) Protect your web store against hacking attempts and block incoming web traffic from unwanted sources with the new generation web application firewall (NGWAF).

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