Deepening B2B customer relationships with “the funnel beyond the funnel”
FEBRUARY 23, 2018
I’ve long observed that B2B marketers focus too much on lead generation, and not enough on current customer expansion and retention, which is, after all, where the bulk of profits lie. You’ve been developing a fresh idea for B2B marketers that you call “the funnel beyond the. funnel.” For years, B2B marketers have focused on demand generation, or top-of-the-funnel activities. that are meant to drive net new leads and nurture them to close.