Remove measurement
article thumbnail

Productivity Measures Improve Performance and Operational Excellence

Vision Edge Marketing

Measurement. Everyone in business today accepts the merits of measurement. One key category of measures, productivity measures, provide insight on how to improve performance. Select the right measures. Integrate these measures to report on performance using scorecards and dashboards. Competitiveness.

Product 219
article thumbnail

When You’re Focused on Upstream, What do You Measure?

Vision Edge Marketing

We have some thoughts on metrics and what to measure, but before we launch into these, let’s be sure we’re on the same page about what is meant by Upstream Marketing. Upstream Marketing, Dr. Chara says, refers to “the strategic process of identifying and fulfilling customer needs.” Let’s delve deeper into the measures and metrics.

SIC 143
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Measuring Customer Experience for B2B Marketers

Oktopost

But it would help if you had some way of understanding and measuring how successful these methods are. How do you measure B2B CX? Measuring the B2B customer experience involves different KPIs than B2C eCommerce sites. B2B CX Measurement Methods. Here are the main ones to look at when measuring your B2B CX.

article thumbnail

Unlock the Power and Value of Upstream and Downstream Marketing

Vision Edge Marketing

Welcome to What’s Your Edge – a series of VisionEdge Marketing podcasts dedicated to helping you use data, analytics, process, and measurement to create an edge for you and your customers. Upstream marketing serves as the strategic process of identifying & fulfilling customer needs. This is the power and value of the upstream.

article thumbnail

How Do You Measure Customer Effort Score?

Televerde

Key Takeaways: A Customer Effort Score (CES) measures how much effort consumers needed to interact with your brand at various stages of their journey. How to Measure Customer Effort Score. A Customer Satisfaction Score measures customer feedback at various points throughout the buyer’s journey. Image Source.

article thumbnail

Better Together: Digital Transformation and Advantageous Excellence

Vision Edge Marketing

CCBCC optimized its supply chain, improved production efficiency, and reduced labor costs by automating various manual processes, including inventory management, order fulfillment, and warehouse operations. This includes cloud adoption solutions, cybersecurity measures, and robust data management systems.

article thumbnail

7 Sure Fire Ways to Turn Social Media Followers into Customers

SocialPilot

Measure the performance of your competitors’ posts and find out where they score brownie points over you. You should then measure the outcome of both strategies, like how much traffic does the marketing campaign drive back to your website. Another way of making followers feel valued is by fulfilling their requests.