How Empathy Will Grow Your Sales and Marketing Pipeline
Marketing Insider Group
AUGUST 30, 2021
Too many marketers rely on survey data or focus groups to tell them how customer’s think and feel, but that’s not enough. Our marketing and lead nurturing are anchored on this idea. By just addressing the customer’s anxiety (with empathy) in the email tone, they saw a 349% increase in total lead inquiries.
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