Connected consumption is the new customer experience (CX)
SEPTEMBER 18, 2017
When countless products and services become connected, personal customer-vendor relationships will be added. Each task and step will include new people-first automated conversations that replace searching, customer support, shopping, and e-commerce services like Amazon. vendors. Imagine that you have a short list of trusted vendors, and they know your personal consumption patterns. Your few trusted vendors know and supply you continuously and accurately.