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Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

The best (and easiest) way to do it is to create a FAQ video and upload it to your business profile, as people can find answers to their questions without reaching out to a customer service representative. Val Razo is a freelance SMM consultant who helps small and medium businesses promote their products and services online.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

This is the strategy of creating a Social FAQ. Thanks for the link back to the social FAQ – I'd lost the link during my busy summer. These front lines warriors are the people most in touch with the concerns and questions of your customers and prospects. Have them document EVERY question they receive.

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Christmas in July! Create Smarter Ecomm Landing Pages for the Holidays

Unbounce

” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.). Shipping guarantees, for instance, should probably never be buried in your FAQ at this time of year. Ecomm landing pages are particularly bad at answering these kinds of questions.

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3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

3 Ways Facebook is Killing Your Website" [link] [link] Val F RT @jaybaer: "R.I.P. 3 Ways Facebook is Killing Your Website" by @jaybaer [link] [link] Strongman’s Best RT @briansolis: Reading "R.I.P. 3 Ways Facebook is Killing Your Website" [link] [link] Danielle Uskovic RT @jaybaer: "R.I.P.

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RIP 3 Ways Facebook is Killing Your Website

Convince & Convert

3 Ways Facebook is Killing Your Website" [link] [link] Val F RT @jaybaer: "R.I.P. 3 Ways Facebook is Killing Your Website" by @jaybaer [link] [link] Strongman’s Best RT @briansolis: Reading "R.I.P. 3 Ways Facebook is Killing Your Website" [link] [link] Danielle Uskovic RT @jaybaer: "R.I.P.

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Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Convince & Convert

link] [link] Val White Altesman Oh no! " [link] #LBS” [link] Mark Schaefer They get content => Is Starbucks the Most Dangerous Competitor to Facebook? link] via @jaybaer [link] Mike Cassidy Grande: RT @jaybaer: Is Starbucks the Most Dangerous Competitor to Facebook? Now I'll NEVER find a seat at @Starbucks.