Remove environment
article thumbnail

Knowledge management in the age of social media

Biznology

Efficient handling of these resources within an organization can be ensure by the use of knowledge base. The role of an efficient knowledge base management is not just limited to storing the practices but also to identify the best ones and develop an efficient way to put them to effective use to help the stakeholders.

article thumbnail

Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Salesforce Marketing Cloud

In other words, your LLM needs to provide an environment for data that’s as free of bias and toxicity as possible. Do not expect the LLM to be your source of truth because it’s not your knowledge base.” They might be knowledge bases that live in Salesforce or elsewhere.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce Marketing Cloud

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. But why limit the celebration to just one week? Your agents work hard all year!

article thumbnail

Win as One: The future of financial services teams 

Seismic

Furthermore, we keep a close eye on the macro business environment, pivoting as necessary, but also remaining as a stable partner and resource. Our internal teams collaborate to share best practices, and develop functionality that increases efficiency and productivity, while maintaining compliant and complex processes and workflows.

article thumbnail

This week’s new AI-powered martech products, platforms and features

Martech

New Contact Center features include: Topic Analysis aggregates call transcript data from the contact center and models trends succinctly for business analysts; Agent Answers listens and acts as a real-time coach for the human agent, surfacing knowledge base articles and helpful information. Five9’s Agent Assist 2.0

article thumbnail

Marketing projects: Why you should compile questions in advance

Martech

Do new vendors off development and staging environments? Dig deeper: How to create a knowledge base for marketing work management Opportunities You have plenty of opportunities to compile questions. What are the UX implications? If a user changes a setting, will it be able to reflect quickly back to the user?

article thumbnail

Want to Keep Your Employees? Invest in Career Development

Zoominfo

Promoting an environment of continuous learning shows your team that you are invested in their success. They’ll increase their knowledge base, and likely return with tools that can be used to make your business more efficient. Allow your employees to explore opportunities that may not fall within the boundaries of your office.

Zoominfo 130