Fri.May 04, 2018

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Concentrating on customer experience

Biznology

‘Customer experience’ refers to putting the customer and their needs at the center of everything a company does. It means identifying all the touchpoints – individual interactions – throughout each customer journey and designing each of those touchpoints to deliver what the customer needs flawlessly. As the customer moves through the journey, from touchpoint to touchpoint, they also move through the buying cycle, from Awareness to Consideration, to Preference, to Purchase and hopeful

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Weekend Reading: “Brand Now” by Nick Westergaard

Marketing Insider Group

For the 173rd episode of The Marketing Book Podcast, I interviewed Nick Westergaard, author of Brand Now: How to Stand Out in a Crowded, Distracted World. I’m generally (and perhaps unfairly) suspicious of books with the word “brand” in the title because I agree with Bob Hoffman, The Ad Contrarian, who maintains “There’s No BS […]. The post Weekend Reading: “Brand Now” by Nick Westergaard appeared first on Marketing Insider Group.

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The Big Deal About Corporate Social Responsibility

Adobe Experience Cloud Blog

With all the hustle and bustle of the world, it is all too often that we forget the driving human lifeforce that exists in all of us: Helping one another and making an impact on someone else’s life. Why shouldn’t that apply to the business world too? As a social impact director, my job is to ensure that my organization is giving back to the community around us in meaningful and impactful ways.

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Content Marketing and Sales Alignment: Bridging the Gap [New Research]

Content Marketing Institute

Stop me if you’ve heard this one. Two psychiatrists walk by each other in the hallway. Each says, “Good morning.” After they pass, each one thinks, “I wonder what he really meant by that.”. Have a look at the picture. What do you see? If you are in marketing, you probably see a visual of something you work to optimize every day. It’s the representation of marketing process and efficiency.

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How to Leverage Behavioral Science Insights for Direct Mail Success

Speaker: Neal Boornazian, President and Nancy Harhut, Co-Founder and Chief Creative Officer - HBT Marketing

Direct mail has consistently remained a powerful tool in the marketer's arsenal, but in an age of digital dominance, its effectiveness hinges on the strategic integration of behavioral science. 💡 When you incorporate powerful behavioral science principles into your direct mail marketing strategies, you can prompt the hardwired decision-making shortcuts your audience relies on — and that automatically unlocks new avenues for engagement, conversion, and brand loyalty.

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Sales and Marketing Alignment: Create a Pit Crew for Customer Experience

Kapost

Trying to bring sales and marketing teams into alignment has been a topic under discussion for more than a decade. Why is it so difficult? It really shouldn’t be. Perhaps. The post Sales and Marketing Alignment: Create a Pit Crew for Customer Experience appeared first on Kapost Content Marketing Blog.

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6 Benefits of Targeted B2B Press Releases

Schubert B2B

Some might say that press releases are as useful today as fax machines. Why send your news to an editor who acts as a gatekeeper in deciding whether or not to publish your information? Doesn’t it make more sense to control your content and spread the word through social media, your blog and email? While this might be true, especially in B2C marketing, chances are that your B2B customers are still going to trade publications for specialized industry-wide news.

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How to Convert a PDF to Excel: Free Tools & Instructions

Hubspot

A PDF, short for portable document format, is commonly used to view shared documents. The PDF format preserves a document’s formatting, which means you can look at the document on any device. But the key word here is “view” -- you can’t edit a PDF without using a specific PDF-editing tool, which is where things get tricky. If you’ve got a ton of data already formatted in a PDF, you don’t want to waste time manually re-entering that data into an Excel sheet.

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What I Wish I Knew about Outreach from the Start (An Ode to Skee-Lo)

Outreach

To all of you millennials reading this, I’m sorry you had to grow up with the Kardashians. I’m sorry that real Rock ‘N Roll only exists on classic radio stations now. I’m sorry that you’re living in an era when Snoop Dogg hangs out with Martha Stewart and not 2Pac. But don’t fret — for today’s blog post, I am bringing back the dulcet tones of a true O.G. — Skee-Lo.

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How Cards Against Humanity Helped Us Shape Our Product Story

Hubspot

Cards Against Humanity is more than just a game to me -- it led to an epiphany that shaped the way my company developed its product story around content personalization. If you think about it, playing Cards Against Humanity and personalizing content are surprisingly similar actions. Both require you to know your audience members, understand what resonates with them, and deliver a relevant message.

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Sales & Marketing Alignment: How to Synergize for Success

Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker

Recent research shows that only 50% of B2B organizations state that they have good alignment between their marketing and sales teams. This lack of alignment tremendously impacts the ability to meet business goals, and is a limiting factor for building and maintaining customer relationships. While many B2B organizations continue to struggle with aligning their marketing and sales teams, they can take practical steps to unify both teams and simplify their overall approach.

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The Hand-Made Tale: How Direct-to-Consumer Micro-Brands Are Changing Content Marketing

Content Standard

Keeping up with content marketing trends can often feel like a giant game of stop-and-go. On one hand, it takes me about two seconds to find a fresh article or blog post about how one technology or tactic is going to completely revolutionize the way we do marketing. But five minutes after the read, inspired to try something new, I return to my job where our content marketing engine continues to chug along as per usual—revolutions have given way to incremental tweaks and improvements that continu

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FunnelCake Brings On 18 New Customers in Q1 2018

Varicent

FunnelCake Experiencing High-Growth as Revenue Operations Continues to be a Top Priority in B2B FunnelCake’s record-breaking Q1 2018 exceeds total sales for all of 2017. As revenue operations continues to be a top priority for growing organizations, FunnelCake is seeing a dramatic demand for their platform centered around the alignment of Marketing, Sales, and Customer Success to help businesses achieve scalable revenue growth.

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Terminus Named Atlanta’s Fastest-Growing Software Company in the 2018 Pacesetter Awards

Terminus

2018 has been an exciting year for account-based marketing — and for Terminus in particular. We kicked off the year with our acquisition of BrightFunnel , our team is growing like crazy, and we’ve announced several new product integrations and features to help our customers streamline and scale their ABM programs. Today, we are thrilled to announce that Terminus has been named a 2018 Pacesetter by the Atlanta Business Chronicle!

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Why B2B Businesses Need a Brand Personality to Drive Meaningful Customer Relationships

Walker Sands

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The Top 3 Tips for Writing Successful White Papers

In the B2B marketing toolkit, white papers can be a powerful option for reaching decision-makers and experts, presenting them with interesting information that improves their perception of your organization's competence and thought leadership. That said, a poorly executed whitepaper will not only be unable to influence your desired audience but will also come with significant costs that other assets won't incur.

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Terminus Named Atlanta’s Fastest-Growing Software Company in the 2018 Pacesetter Awards

Terminus

2018 has been an exciting year for account-based marketing — and for Terminus in particular. We kicked off the year with our acquisition of BrightFunnel , our team is growing like crazy, and we’ve announced several new product integrations and features to help our customers streamline and scale their ABM programs. Today, we are thrilled to announce that Terminus has been named a 2018 Pacesetter by the Atlanta Business Chronicle!

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These 15 Female Motivational Speakers Are Killing It

Hubspot

Female Motivational Speakers. Felecia Hatcher. Terri Trespicio. Sylvia Baffour. Zain Asher. Christine Hassler. Mel Robbins. Paula Stone Williams. Oprah Winfrey. Casey Brown. Susan Robinson. Faith Jegede Cole. Sarah Kay. Jane Fonda. Amy Purdy. Iyanla Vanzant. What skills are needed to be a great motivational speaker? Do women and men use the same skills to motivate an audience?

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9 #FlipMyFunnel Podcast Episodes Featuring Terminus’ #OneTeam

Terminus

What Can You Expect from the #FlipMyFunnel Podcast? Best practices for account-based marketing? Check. True stories about challenges B2B professionals face? Check. Advice for moving up in your career? Check. The #FlipMyFunnel podcast , hosted by Terminus’ chief evangelist, Sangram Vajre, is a daily look at the B2B world and the people who are shaping it.

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9 #FlipMyFunnel Podcast Episodes Featuring Terminus’ #OneTeam

Terminus

What Can You Expect from the #FlipMyFunnel Podcast? Best practices for account-based marketing? Check. True stories about challenges B2B professionals face? Check. Advice for moving up in your career? Check. The #FlipMyFunnel podcast , hosted by Terminus’ chief evangelist, Sangram Vajre, is a daily look at the B2B world and the people who are shaping it.

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21 Advanced ChatGPT Prompts To Take Your Social Media to the Next Level

Upgrade your social media game with our in-depth playbook: "21 advanced ChatGPT prompts for social media managers". These powerful prompts are tailored to supercharge your content creation, strategy development, and results analysis. Say goodbye to writer's block and hello to endless creativity as you effortlessly generate engaging posts, come up with original strategies, and optimize your social media performance - all in a fraction of the time.