Future Trends in AI-Based Customer Management: Lessons from Machine Tool Motors
Customer Experience Matrix
MAY 11, 2025
As someone who has spent his career tracking new technologies, Ive long been fascinated by how those technologies spread over time. The standard model of technology diffusion , developed by Everett Rogers and based on New Deal studies of how farmers adopted new crops, offers the familiar segmentation of users into innovators, early adapters, early majority, late majority, and laggards.
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