Sat.Aug 11, 2018

Bots and automation don’t automagically create a great customer experience


The alliterated alternate title for this post could be: Tickets, Tools, and Taylor Swift — One Father’s Afternoon in Automated Customer Experience Purgatory. Subtitle: a small case study of anti-patterns for customer experience bots and automation. My daughter turned 10 this year. As a present, my wife and I agreed to take her to her first big pop concert, a stadium tour by Taylor Swift. Don’t judge. Or, if you do, know that I’ll simply shake it off.

What’s a CDP?


In a world of seemingly ever-emerging acronyms and buzzwords, it can be tough for one to stand out. But one such acronym that seems poised to survive and join the pantheon of standard industry terms is “CDP”, or “Customer Data Platform.” ” This week, we discuss why CDPs are so hot right now! But what exactly are they and why does it seem like every company wants to be one? The post What’s a CDP? appeared first on LiveIntent Blog.

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B2B Reads: Dead Trees, Minimalism, and Closed-Mindedness

Heinz Marketing

In addition to our Sunday App of the Week feature, we also summarize some of our favorite B2B sales & marketing posts from around the Web each week. We’ll miss a ton of great stuff, so if you found something you think is worth sharing please add it to the comments below. Dead Trees, Sales Pipelines & Loss Aversion [Research]. Sometimes you have to let go of prospects that you’ve been hanging on to for way too long. Thanks for your insight, Jill Konrath.

AIM Flash Interviews: Lane Soelberg, Head of Agency & Platform Partnerships at Experian

AdSquare Audiences in Motion

The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.