Tony Zambito

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Understanding a Divergent World of Buyer Mindsets and Decisions

Tony Zambito

Whereby Germany, Netherland, Belgium, Italy, and Norway displayed more open attitudes. Buyers in France, Denmark, Greece, and Poland had very parochial and protectionist attitudes towards trade regulations.

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4 Paths To Building Buyer Trust Through Empathy And Humility

Tony Zambito

Demonstrating empathy balanced with humility means being open to learning, exploring new ideas, and displaying curiosity. It is possible, however, that empathy is demonstrated in “quick to answer” manners. Losing the intended effects with buyers. Most importantly, it is being confident enough to say you do not have an answer.

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Why Earned Buyer Insights Are Vital to the Future of B2B Marketing

Tony Zambito

Without deeper understanding as a foundation, attempts to display empathy will ring hollow with buyers and customers. In today’s business climate, the right to gain this deeper understanding must be earned. For leaders, it is easy to say to their teams to have empathy or be empathetic. This same principle applies to buyer insights.

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A Christmas Story

Tony Zambito

One of them displayed the beautiful paintings that decorated the place, another showed a copy of a Bible that had taken a hundred years to be written and illustrated, while a third recited the names of all the saints. All the priests lined up and each of them stood proudly before the Virgin trying to pay homage to the Madonna and her Son.

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