Designing a Copilot? Start with Basics of Conversational AI
Salesforce Marketing Cloud
FEBRUARY 23, 2024
Generative AI and LLMs (large language models) have turned the world of conversation design upside down. Going from rule-based, predictable chatbots to designing for generative, open-ended AI technology that handles natural language processing and understanding requires a new mindset. What is conversational AI?
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