Did Somebody Ask About Data Quality?
MARCH 11, 2019
The consultants ran through a series of standard CRM processes including lead management, dashboards, record customization by the site admin, and Outlook integration. Yet, at no point did I hear a discussion of data quality, data hygiene, contact verification, field standardization, or company and contact enrichment. So, while data quality went unremarked, it is a critical variable in ensuring strong ROI for your CRM investment. The math behind data decay.